Assistant Manager
Current🚀Acting as the project manager for the last 6 months:• Led redesign of Comparative Property Analysis Report, managing cross-functional team to address client pain points and empower agents. Conducted extensive user research, visualized solutions on Miro whiteboard, and implemented revamped report for enhanced decision-making. Orchestrated seamless integration of 10 out of 13 customer requirements, significantly enhancing user satisfaction.• Spearheaded the development of the entire Global Operations' ticketing system to Jira Service Management. Crafted customized workflows for seamless collaboration among team members and clients. Engineered data-driven dashboards, streamlining information access. Leveraged Zapier and Jira automation to eliminate manual tasks, reducing costs by 70% compared to the alternative Zendesk.Other Achievements:🏡 Enhanced Buy Before You Sell (BBYS) Pricing Workflow and Home Status Checklist:• Developed and implemented an optimized BBYS Qualification process, streamlining workflows and providing a comprehensive risk assessment. Resulted in increased qualification rates of more than 70% and accurate guaranteed pricing approvals.📊 Accurate Valuation Reports:• Outperformed Redfin & Zillow in comps accuracy, achieving <4.5% MdAPE for higher pricing report precision. Resulted in a 10% increase in offer-winning success.🌐 Quality Assurance Program Implementation:• Implemented a robust quality assurance program, delivering markedly improved results and securing a Net Quality Score exceeding 90, surpassing the benchmark of 80.🤝 Collaborative Leadership | Results-Driven Innovation | Continuous Improvement
