As an (EM) Engagement Manager the primary responsibility is to look after Client Satisfaction which is directly impacted with the quality of engagement delivery and project completion. There are multiple activities performed to ensure Client Satisfaction to begin with the most prominent ones are holding discussion on COS with the stake holders.Perform project metrics analysis like Project Effort and Resource Estimation & tracking actual efforts using statistical techniques, and contributing to Project Management Plan & Work Orders.Outlining the business logic of formal specifications for exploring and focusing impacts and to maximize reuse potential and efficiency.Administrating the development web environment, and advocating technological, strategically & operational assistance to team members, conducive to the accomplishment of goals.Involved in re-engineering approach in culminating business objectives, mapping business requirements & translating them into Functional / Configuration Level Design and periodic abstract assessment of the application.Conducting root cause analysis to determine data mismatch & resolve problems.Designing proposed solutions and formats.Risk Management preparing risk categorization, assessment and contingency/mitigation plans.Monitoring Configuration Management and Change management during all stages, including post-implementation phase..Accountable for progress status reporting to Client Management, deliverables’ assays and their realization.Participate in Change advisory board meetings. Communicate project strategy and deliver regular status updates to project leadership team. Identify, evaluate and recommend improvements to group processes and technology solutions.Create and propose Service Improvement Plans (SIP)Participation in release and delivery groundwork for various iterations during the project.Identifying the workflow and making efficient performance tunings.

1. Program Management & Optimization -Manage and enforce program costs against utilization to ensure optimum use of assets.2. Stakeholder Negotiation & Commitment Building 3.Operations Acumen- understanding of operations to support management effectiveness and responsiveness4. Learning Solutions Acumen - Understand the range of learning diagnostic and development solutions available to maximize workforce performance5.HPS/BU Solutions - Solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold using DMAIC Lean Sigma Methodology

CTS EMEA