• Managed and maintained student and tutor databases using Excel and MS Office tools.• Utilized advanced Excel functions, including Pivot Tables and VLOOKUP, for data analysis.• Demonstrated strong analytical skills in handling sensitive student and tutor data, ensuring accuracy and compliance.• Developed and delivered engaging chemistry lessons. Assessed and evaluated student performance.• Collaborated with the operations team to optimize website content and functionality.

• Analyzed customer data to identify opportunities and strengthen relationships, leading to increased customer satisfaction, retention and overall experience• Monitored monthly supply data to optimize stock levels and collaborated with supply team to devise corrective action plans to ensure timely completion of tasks• Spearheaded organizational initiatives to improve customer satisfaction ratings and revenue generating metrics• Promoted based on my work and performance earlier in the firm

• Utilised problem-solving skills to facilitate areas of operations and methodically co-ordinate operations based on objectives and capabilities• Constructed and sustained effective working relationships with personnel to tackle operational issues and advertise team-based, cooperative approach to customer service• Obtained high-level customer satisfaction through exhibiting welcoming manner and promptly responding to all inquiries and requests