Vishal More Email and Phone Number

As the Operations Team Lead at Concentrix, my mission revolves around optimizing processes to ensure peak efficiency. My ITIL certification anchors me in a methodology that achieves high customer satisfaction and robust IT service management. The team leverages advanced ticketing systems, reflecting our dedication to service excellence.My previous role as a Quality Assurance Analyst honed critical skills like escalation process management and effective third-party liaison, which are now instrumental in my leadership position. These competencies, combined with a strong command over English, Hindi, and Marathi, facilitate seamless communication and operations within our dynamic NOC environment.