Vishal Phlad Email & Phone Number

Johannesburg, Gauteng, South Africa

Rivonia, Gauteng, South Africa

• Leads all technology activities as well as manages and mentors the team to facilitate excellent service and growth. Key customers include Vodacom, Telkom and MTN. • Drives research, evaluation, development and the implementation of new technology.• Manages vendor and partner relationships.• Provides business and technology consulting to customer• Carried out a full review to assess reasons for underperformance; analysed revenue and costs by customer and product, rationalized product suite, introduced performance management, introduced Agile and DevOps to improve service delivery, reviewed internal tools and systems, re-designed organization from a product siloed to a more supportive solution delivery and managed services model and reskilled and cross-skilled underutilized resources.• Reduced costs by rightsizing and vendor contract renegotiations; reduced OpEx significantly.• Successfully built longer term client relationships through collaborative solution development, regular progress discussions and the introduction of improved service delivery management.• Introduced new products aligned with agendas of CIOs and CTOs e.g. Apigee – API Management, Google Cloud - Cloud and UI Path – RPA.• Enhanced the value derived from data by implementing data platforms, improving veracity, any applying data in new environments.• Has reduced time to produce value for customer.

Centurion, South Africa

• Led the newly merged Mobile and Fixed Technical Product Development Team. • Led a reorganization of Technical Product Development (TPD); created a new vision for the team and function to serve as the interface between technology and business functions.• General admin responsibility for department including finances (OpEx and CapEx) and HR. • Re-architected previously implemented products & services so that they could be implemented faster, at a lower cost and with improved performance, including a simplified metro ethernet install process. • Acted as Digitalization Advisor for a key networks transformation project; evaluated processes and examined how process reengineering, technology and automation could improve performance and job satisfaction.

Centurion

• Carried out solution architecture for all products and services as well as analysis and process management for fulfilment, assurance and billing (FAB), business user acceptance testing (BUAT) and user experience testing (UXT).• Launched new digital channels and content; social media, web, an online sales platform, self-service and WASP products.• Developed and implemented a new tracking dashboard for every product or project.• Successfully launched the first unlimited voice plan in SA, an internet starter pack, carrier billing and public Wi-Fi. • Established a new Solution Forum.

Centurion

• Led products & services strategy development, portfolio management, business case management, stakeholder management and performance management.• Played a key role in the digital transformation of the company. At the time the concepts of digital, multichannel and omnichannel were very new. A new group was created within the Mobile Products and Services Group and digital was adopted as the standard across Telkom. • Products included corporate APNs, reverse billed URLs and shared voice and data bundles. Also launched an innovative bill shock prevention product (a first in South Africa), low price mobile data, official prepaid data plan for iPads and the launch of the Telkom Mobile Self Service App.• Involved in Telkom social media engagement.

Centurion

• Set-up and managed product development as well as device testing, certification and supply chain.• Developed detailed roadmaps, strategies and product definitions for all post-paid prepaid and hybrid voice, data, messaging and related value-added services. • Carried out detailed nation-wide research on proposed products. • Defined and implemented the product development lifecycle (PDLC) for mobile; drove faster product launches. • Worked closely with Sales, Networks, IT, Marketing, Project Management, Finance and external vendors to create new products and services. • Initiated and negotiated contracts with various device and logistics vendors for the supply and lifecycle management of handsets, dongles, laptops and accessories. • Participated in interconnect contract negotiations.

Centurion

• Approached to join as a member of the Mobile start-up team. Initial responsibility was to conduct research, define the high-level strategy, define roadmap, develop the initial business plan and design the org structure.

• Led Corporate Solutions Architecture. Managed and mentored the team.• Held cross-functional workshops to develop processes, policies and templates for solution design.• Also acted as Architect for various client projects and tenders; worked in the technical interface between customers, commercial and technical departments.• Provided input into new product development and product improvements.

Johannesburg Area, South Africa

• Developed high-level designs and templates. Involved in design reviews to ensure that designs conformed to network architecture.• Developed and maintained technology reference models and policies for the network domain regarding new products, changes in functionality of products and obsolescence of products.• Evaluated new technology and concepts.

Johannesburg Area, South Africa

• Managed the conceptualization, logical and physical design of systems and the writing of supporting documentation including, user requirements, feasibility studies, functional requirements, technical specifications. Also carried out sizing exercises for new systems. • Planned, implemented and supported solutions for ERP and supporting systems including customizations, patch management, licensing and data migration. Supervised general infrastructure support and led the development and maintenance of various in-house interfaces and systems.• Created policies for system access, security, customization and business continuity for ISO 9000 certification. Planned and tested business continuity policies and procedures. Evaluated and implemented new software and hardware.

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Master’S Degree, Master Of Business Leadership

Bachelor’S Degree, Information Technology

National Diploma, Computer Systems

High School