• Strategic Partnership Development: Identify and evaluate potential strategic partners that align with our company's goals and vision. Develop and execute a strategic partnership plan to establish mutually beneficial relationships and drive business growth.• Key Account Management: Develop and maintain strong relationships with key clients, understanding their business objectives and aligning our solutions to meet their needs. Serve as the primary point of contact for key accounts… Show more • Strategic Partnership Development: Identify and evaluate potential strategic partners that align with our company's goals and vision. Develop and execute a strategic partnership plan to establish mutually beneficial relationships and drive business growth.• Key Account Management: Develop and maintain strong relationships with key clients, understanding their business objectives and aligning our solutions to meet their needs. Serve as the primary point of contact for key accounts, addressing inquiries, and concerns, and providing timely support. Proactively identify growth opportunities within key accounts and collaborate to drive upsells and cross-sells.• Customer Success: Collaborate with clients to define and track success metrics and key performance indicators (KPIs). Provide strategic guidance to clients, demonstrating a deep understanding of products/services and their value proposition. Monitor and analyze customer usage patterns, offering recommendations to optimize product utilization and drive maximum value.• Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a smooth transition and effective adoption of solutions. Conduct product training sessions, webinars, and workshops to educate clients on best practices and features.• Issue Resolution: Identify and resolve any issues or challenges faced by key accounts, coordinating with internal teams to ensure swift resolution. Act as an escalation point for critical customer concerns, driving effective solutions and maintaining customer satisfaction.• Customer Feedback and Advocacy: Gather feedback from key clients, distilling insights to provide actionable recommendations for product improvements and enhancements. Advocate on behalf of the customer within the organization, ensuring their needs and priorities are considered in product development and business decisions.•Market and Industry Research: Stay up-to-date with industry trends, market developments, and activities. Show less

• Strategic Partnership Development: Identify and evaluate potential strategic partners that align with our company's goals and vision. Develop and execute a strategic partnership plan to establish mutually beneficial relationships and drive business growth.• Key Account Management: Develop and maintain strong relationships with key clients, understanding their business objectives and aligning our solutions to meet their needs. Serve as the primary point of contact for key accounts… Show more • Strategic Partnership Development: Identify and evaluate potential strategic partners that align with our company's goals and vision. Develop and execute a strategic partnership plan to establish mutually beneficial relationships and drive business growth.• Key Account Management: Develop and maintain strong relationships with key clients, understanding their business objectives and aligning our solutions to meet their needs. Serve as the primary point of contact for key accounts, addressing inquiries, and concerns, and providing timely support. Proactively identify growth opportunities within key accounts and collaborate to drive upsells and cross-sells.• Customer Success: Collaborate with clients to define and track success metrics and key performance indicators (KPIs). Provide strategic guidance to clients, demonstrating a deep understanding of products/services and their value proposition. Monitor and analyze customer usage patterns, offering recommendations to optimize product utilization and drive maximum value.• Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a smooth transition and effective adoption of solutions. Conduct product training sessions, webinars, and workshops to educate clients on best practices and features.• Issue Resolution: Identify and resolve any issues or challenges faced by key accounts, coordinating with internal teams to ensure swift resolution. Act as an escalation point for critical customer concerns, driving effective solutions and maintaining customer satisfaction.• Customer Feedback and Advocacy: Gather feedback from key clients, distilling insights to provide actionable recommendations for product improvements and enhancements. Advocate on behalf of the customer within the organization, ensuring their needs and priorities are considered in product development and business decisions.•Market and Industry Research: Stay up-to-date with industry trends, market developments, and activities. Show less

• Design, plan, and maintain IT infrastructure projects, ensuring alignment with business objectives.• Coordinate with the IT team to develop and implement project implementation plans.• Manage Avaya IP Telephony systems, ensuring their smooth operation and maintenance.• Analyze business information to identify process improvements that enhance business efficiency and effectiveness.• Coordinate with back-office operation personnel to ensure accurate data uploads.• Perform… Show more • Design, plan, and maintain IT infrastructure projects, ensuring alignment with business objectives.• Coordinate with the IT team to develop and implement project implementation plans.• Manage Avaya IP Telephony systems, ensuring their smooth operation and maintenance.• Analyze business information to identify process improvements that enhance business efficiency and effectiveness.• Coordinate with back-office operation personnel to ensure accurate data uploads.• Perform data analysis and generate periodic reports.• Provide staff training and orientation on existing systems.• Offer individual training and support as needed for existing systems.• Oversee the facilitation of new systems and enhancements to current systems.• Provide technical support to internal staff regarding hardware, software setup, and troubleshooting errors, including remote assistance and on-site support when necessary. Show less

• Project Management: Managing project from initiation to closure. Responsibility of ensuring timely and quality completion of assigned projects. • GAP Analysis: Carrying out GAP analysis by conducting discussions and conference calls with the clients for Requirements Gathering which would be the blue print for the preparation of Business Requirements document. • Functional Requirement Documentation: Acting as liaison between client and development team, analyzing client's requirements… Show more • Project Management: Managing project from initiation to closure. Responsibility of ensuring timely and quality completion of assigned projects. • GAP Analysis: Carrying out GAP analysis by conducting discussions and conference calls with the clients for Requirements Gathering which would be the blue print for the preparation of Business Requirements document. • Functional Requirement Documentation: Acting as liaison between client and development team, analyzing client's requirements and preparing functional specification for development team in order to frame it for technical coding. • Testing of new enhancements: Validating and testing of new enhancement or change requirements to software before releasing to clients and Providing Post implementation support to clients. • User Manual Documentation: Preparing Functional User Manual documentation for both clients assistance and as part of internal documentation after the completion of the testing of the ongoing Developments.• Migration support: Assisting the client in migration of the data. Reviewing the current migration process, finding ways to streamline the process and solving the issues that may arise during or after the migration process. • IT Support & Trouble solving: Answered all requests for the first line support on the telephone and emails. Good analytical and troubleshooting abilities. Excellent telephone skills and good ability to use Remote Access. Show less

• Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.• Contribute to technical team activities (design, modeling, prototyping, coding, testing, and documentation) in full-lifecycle of products.• Software testing and quality assurance. • Tested applications and resolved complex problems throughout the software development life cycle (SDLC), including preparing detailed program… Show more • Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.• Contribute to technical team activities (design, modeling, prototyping, coding, testing, and documentation) in full-lifecycle of products.• Software testing and quality assurance. • Tested applications and resolved complex problems throughout the software development life cycle (SDLC), including preparing detailed program specifications.• To do the User acceptance testing in the final project. Show less

Effectively completed US lead generating process in finance industry for secured, unsecured loan and mortgage.Managed a team with 20-25 members. Responsible for the floor target taking care of compliance. Assure that the team members have the necessary education and training to effectively work on the given process. Ensure that my team members bring lead toward closure. Familiarize the team with the customer needs, specifications, design targets, the development process, design standards… Show more Effectively completed US lead generating process in finance industry for secured, unsecured loan and mortgage.Managed a team with 20-25 members. Responsible for the floor target taking care of compliance. Assure that the team members have the necessary education and training to effectively work on the given process. Ensure that my team members bring lead toward closure. Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. Ensure deliverables are prepared to satisfy the project requirements. Show less