In my role as Lead Trainer, I am responsible for conducting comprehensive training needs assessments, creating and refining training materials, and delivering effective office productivity training to our valued clients. I also leverage my expertise as a consultant to gain an in-depth understanding of clients' office automation needs, offer tailored recommendations for the optimal approach, and provide customized solutions that exceed expectations.

Office Automation Expert

Consultant Trainer• Training and Consulting SME with low cost solutions for data management and reporting • Office Automation Training (MS Office & Open Office)Business Development• Sourcing new business from open market • Documentation of Service Level Agreement, deliverables and payment scheduleBusiness Analysis Pre Sales• Documenting and Analyzing Customer’s business requirements & processesProject Management • Acting as an interface between business units, technology teams and support teams

Agency Compensation & CommissionEmployee Sales Compensation• Calculation of Commission for Agents/Partners and Sales Incentive for Employees• Amount Disbursal Liaison with Accounts Team and Human Resource• Query & Grievance ResolutionBusiness Analysis • Functional Analysis of Department Processes • Updating of Function Specification Document (FSD) / Business Requirement Document (BRD)• Liaison with EPR technical team for User Acceptance Test (UAT) and DeploymentMIS Reporting (SQL, Access, Excel)• Create, Update & Maintain MS SQL & MS Access Databases• Designing SQL Queries• Data Extraction and Analysis• Reporting in MS Excel and MS Power PointKey Initiatives:• SMS Reporting system• Expense Management Study• Excel Automation Initiative

MIS Reporting (Access, Excel)• Create, Update & Maintain MS Access Databases• Data Extraction and Analysis• Reporting in MS Excel and MS Power PointKey Initiatives:• MS Excel Automation Initiative• MS Excel Training

MIS Reporting • Reporting in MS Excel and MS Power Point

MIS & Administration • Create, Update & Maintain Student Database• Progress Report Generation• Basic research and taking notes for Faculties• Assist admission process• Act as interface between Student and Faculties

• Create, Update & Maintain Stock, Accounts Receivable & Payables Database