Project-managed 65+ process enhancements in FY23 and FY24 across cross-functional teams (SAP, Admin, Fieldglass), coordinating timelines, resources, and approvals to ensure smooth implementation and successful deployment.SAP Fieldglass Subject Matter Expert: Managed process improvements, data accuracy, and escalation resolution, optimizing HR processes and system functionality.Led User Acceptance Testing (UAT) for HXM SuccessFactors transition with a 6-member team, identifying and reporting issues to ensure successful system integration into production.Directed the “Ask People Support” pilot project for DTTL, achieving a significant increase in query resolution rates from 5% to 80% within one month through strategic oversight and process improvement. This required a cross-functional collaboration and stakeholder management across 27 COEs worldwide.PMO lead for ServiceNow initiatives: Oversaw requirement gathering, process upgrades, and testing of SNow enhancements, ensuring readiness for deployment and alignment with organizational needs.Developed and launched a Power BI dashboard for centralized reporting and data tracking, enhancing quarterly and annual reporting accuracy and reducing reporting time.SuccessFactors SME: Trained team members on SuccessFactors UI and recommended improvements for onboarding workflows, contributing to streamlined operations.Implemented an automated NDA and BI validation process using Fieldglass and DocuSign, reducing audit errors and saving over 2,000 hours of manual work annually.Developed and maintained high-impact stakeholder relationships with global COEs, driving buy-in and aligning project goals with organizational strategies through regular progress reporting and senior leadership engagements.Orchestrated data integrity initiatives for a 20,000+ contingent workforce, implementing a data management framework that achieved 90%+ data accuracy and streamlined compliance during the HXM SuccessFactors transformation.

Recognized for significant contributions and work ethic with a performance-based positive appraisal, leading to conversion to a permanent position within Deloitte’s HR department, focusing on USA operations.Managed the full lifecycle of recruitment and exit procedures, supporting the broader HR team to ensure compliance with organizational standards.Led HR shared services for contingent workforce management, collaborating cross-functionally to facilitate key HR activities in the USA market, including Fieldglass onboarding, DRS and CWS onboarding, offboarding audits, and AD ticket management.Conducted annual reviews through data analysis to establish HR activity benchmarks and enhance overall service delivery.Addressed ad-hoc requests throughout all recruitment phases, ensuring responsiveness to departmental needs and improving efficiency.Assumed additional responsibilities in headcount and budget forecasting, contributing to strategic HR planning and resource allocation.Oversaw PMO activities, including requirement gathering, stakeholder coordination, user acceptance testing (UAT), and securing final approvals for process improvements and system enhancements.Technical Proficiencies: SAP, Fieldglass, SuccessFactors, MS Excel, Tableau, Outlook, SharePoint, Salesforce, MS Word, Zoom, Cisco, MS Teams, Skype, Active Directory.

Managed the end-to-end contractor lifecycle events for the contingent workforce, ensuring seamless onboarding, offboarding, and compliance throughout the process.Key team member responsible for conducting Fieldglass onboarding, offboarding audits, and raising AD tickets, contributing to efficient workforce management.Conducted thorough references and background checks on final applicants, ensuring alignment with organizational standards and compliance requirements.Performed NDA audits and compliance checks to maintain data integrity and safeguard sensitive information.Maintained accurate data within SAP, ensuring that records were up-to-date and reflective of current workforce status.Actively participated in various HR ad-hoc projects as assigned, demonstrating flexibility and commitment to organizational objectives.Technical Proficiencies: SAP, Fieldglass, MS Excel, Outlook, SharePoint, Salesforce, MS Word, Zoom, Cisco, MS Teams, Skype, Active Directory.

Responsible for the full recruitment lifecycle, effectively managing each stage from sourcing to onboarding.Utilized advanced sourcing techniques through GitHub, LinkedIn Xray, LIR tools, Bullhorn CRM, Monster, and Google resume searches using Boolean logic to identify top talent for client roles.Conducted thorough screening of candidates, ensuring alignment with client role requirements and enhancing the quality of candidate submissions.Managed stakeholder relationships, acting as the primary point of contact for candidates, recruiters, ARDs, and account managers to facilitate smooth communication and process flow.Coordinated interviews, prepared candidates for success, and ensured that all logistical aspects were managed effectively.Developed and optimized resumes to highlight candidate strengths and experiences, increasing the likelihood of successful placements.Oversaw onboarding coordination, ensuring a seamless transition for new hires into their roles and fostering positive employee experiences.Technical Proficiencies: Bullhorn, GitHub, MS Excel, MS Word, MS Teams, Zoom, Google Meet, Google Drive, Cisco Jabber, Hangouts, Cisco WebEx

Managed the interview process for Deloitte US, ensuring a structured and efficient experience for candidates and hiring teams.Assisted with onboarding new hires in SAP, facilitating a seamless integration into the organization and enhancing new employee experiences.Supported contract extensions by updating employee information in SAP, ensuring accuracy and compliance in workforce management.Assisted with logging terminations in SAP to maintain precise records, contributing to data integrity and reporting accuracy.Provided comprehensive support to the HR team, ensuring the smooth operation of HR processes and enhancing overall departmental efficiency.Technical Proficiencies: SAP, MS Excel, Outlook, SharePoint, Fieldglass, Salesforce, MS Word, Zoom, Cisco, MS Teams, Skype.

• Merchandising: responsible for the display and arrangement of products in the store to attract customers and increase sales• Store maintenance: ensuring that the store is well-maintained and clean to provide a positive shopping experience for customers• Petrol station maintenance: responsible for the upkeep and cleanliness of the petrol station to maintain its professional image• Customer service: providing assistance and support to customers, resolving any issues they may have, and ensuring a positive shopping experience• Till transactions/Checkout: operating the till, handling cash and card payments, and reconciling transactions at the end of the shift• Service delivery: ensuring that products are delivered to customers in a timely and efficient manner• Stock keeping: monitoring stock levels, ordering products as needed, and carrying out regular inventory checks to ensure adequate supplies• Theft prevention: taking measures to prevent theft and maintain the security of the store and its products

• Conducting end-to-end case review to detect fraudulent claims for the bank• Analyzing customer and provider responses and progressing cases• Gathering and reviewing relevant evidence from various sources to reach appropriate outcome and support resolution of complex regulatory risks and issues in line with Financial Conduct Authority (FCA) objectives.• Producing formal written responses and communicating with customers and third parties over the phone• Maintaining an internal claims management records system• Performing redress calculations on upheld complaints and arranging customer payments

• Part of university's student digital marketing team with a focus on creating marketable content for the international audience/students• Involved in video shooting and photography • Performed acting and content creation responsibilities • Experienced in video editing and presentation • Collaborated with team to deliver high-quality digital content • Utilized skills in photography, videography, acting, and editing to create engaging content • Contributed to the creation of impactful presentations to effectively communicate the university's message to target audiences.Environment: Adobe Photoshop, Adobe premiere Pro, Ms-Excel, Ms-PowerPoint

Managed the complete employee life cycle process, ensuring efficient transitions from onboarding to exits, resulting in improved operational efficiency and employee satisfaction.Streamlined HR policies to enhance employee satisfaction, achieving a 60% increase in positive feedback from staff, fostering a culture of continuous improvement.Coordinated and managed all aspects of the recruitment process, including sourcing, screening, and interviewing candidates, maintaining a 95% efficiency record in talent acquisition.Assisted with payroll, compensation, and benefits administration, ensuring accurate record-keeping and timely payments, thereby enhancing employee trust and satisfaction.Conducted regular performance evaluations, providing constructive feedback to employees to support their professional development and growth within the organization.Facilitated employee engagement and retention initiatives, promoting a positive workplace culture and increasing overall employee morale.Responded to employee inquiries and addressed HR-related concerns promptly and professionally, ensuring a supportive HR environment.Collaborated with cross-functional teams to enhance HR processes and align HR strategies with overall business objectives, driving organizational success.Maintained confidential and up-to-date employee files and HR records, ensuring compliance with all legal and regulatory requirements to mitigate risks.Technical Proficiencies: SAP, Fieldglass, HRIS, MS Excel, MS Word, SharePoint, Zoom, MS Teams.