• Contribute in developing and implementing marketing strategies to enhance the sales for the store• In charge of handling and resolving customer complaints.• Responsible to maintain the stock and inventory for the store• Maintain logs and reports for sales, repairs and customer complaints on monthly basis• Prepare weekly work schedule and assign sales workers with weekly duties

• Facilitated customers to identify products/services that best suited their needs • Utilize experience and knowledge to build customer relationship and increase sales • Solved and troubleshoot the problems related to Cellphones, iPads and tablets, Laptops, game console and many more • Contributed in developing and implementing marketing strategies to enhance the sales for the store • Provide superior customer service to ensure satisfaction and maintain excellent reputation of company product and services

• Maintained records related to sales, returns and inventory availability • Maintained customer satisfaction while handling product returns quickly and professionally • Advertised and promoted products to customers and enhanced appearance of product display • Removed, fixed and replaced components such as LCD screens, home button, charging ports etc• Logged customer complaints and steps used to resolve customer complaints and issues

• Processed POS transactions, including checks, cash and credit purchases or refunds • Prepared and submitted end-of-shift reports • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise • Proven problem-solving skills when faced with a variety of customer situation • Proven track record of achieving sales target