I hold a BTech in Electrical and Electronics Engineering, complemented by certifications in MATLAB, Infocom Services at ONGC, and an AI Business Bootcamp. My passion lies in leveraging AI tools and prompt engineering, along with interests in digital marketing and sales.Throughout my career, I've gained diverse experience in customer service and business development. At Amazon, I served as a Customer Service Associate, effectively managing communication through chat, voice, and email for both the North American and Indian regions in English and Hindi. Following that, at Byju's, I worked as a Business Development Associate and Senior Academic Education Counsellor, engaging clients through telephonic and Zoom meetings, ultimately closing ₹20 lakh in revenue. More recently, I held roles at CIPL as a Desktop Support Engineer and Voice Engineer for ONGC in Delhi. My strong communication skills, adaptability, and ability to work collaboratively have earned me promotions in all three companies before the end of my probation period.Looking ahead, I aspire to take on leadership positions in organizations, using AI and innovative tools to enhance digital marketing and boost sales. My goal is to pursue roles in prompt engineering or senior sales, where I can make a significant impact in driving business success.