Vishank Sharma Email & Phone Number

New Delhi, Delhi, India

At CIPL, I served as a Desktop Support Engineer and Voice Engineer for our client, ONGC Delhi. In this dual role, I was responsible for providing technical support and resolving issues related to desktop systems, software applications, and voice communication systems.I conducted troubleshooting and diagnostics to identify and resolve hardware and software issues, ensuring minimal downtime for users. My responsibilities included installing, configuring, and maintaining computer systems, as well as providing training and support to staff on software usage and best practices.Additionally, I supported voice communication systems, assisting in the maintenance of telephony services and ensuring seamless communication for the ONGC team. My ability to communicate effectively with users was crucial in understanding their technical challenges and providing timely solutions.Throughout my tenure, I developed strong problem-solving skills and a deep understanding of technical support processes, contributing to enhanced operational efficiency for the client. My adaptability and teamwork were key to collaborating with colleagues to meet project deadlines and deliver high-quality support services.

Noida, Uttar Pradesh, India

In my dual role at Byju's as a Business Development Associate and Senior Academic Education Counsellor, I engaged with clients through telephonic conversations, Zoom meetings, and in-person consultations. My primary focus was on understanding the educational needs of prospective students and guiding them toward the best learning solutions offered by the company.I successfully closed ₹20 lakh in revenue by building strong relationships with clients and effectively communicating the value of Byju's programs. My responsibilities included conducting needs assessments, providing personalized education solutions, and following up with leads to ensure a seamless enrollment process.In this role, I honed my communication skills, negotiation techniques, and ability to work under pressure. Collaborating closely with a diverse team, I developed a strong understanding of market trends and customer preferences, allowing me to tailor my approach for maximum impact. My commitment to excellence was recognized through consistent performance and contributions to team goals.

Noida Area, India

In my role as a Customer Service Associate at Amazon, I was responsible for handling customer queries and resolving issues across various communication channels, including chat, email, and voice processes. Utilizing Amazon's tools specifically for voice interactions, I completed comprehensive Versant training to enhance my communication skills.I consistently achieved performance excellence, earning 100% incentives and receiving several awards, such as Associate of the Week and Month, for my dedication and outstanding service. My primary responsibilities included managing inquiries related to orders, Amazon Prime, returns, and refunds, ensuring customer satisfaction through fluent communication and effective problem-solving.Throughout my tenure, I developed essential skills, including patience, voice modulation, empathy, time management, and problem-solving. One of the challenges I faced was understanding different dialects during telephonic conversations with clients across India. By honing my listening skills and adapting my approach, I successfully navigated these challenges, contributing to the overall success of the team.

Bachelor Of Technology - B.Tech, Electrical And Electronics Engineering, A

Activities and Societies: Music Team (Antardhwani) Head | Theatre Group (Kathputliyan) Leader I pursued a BTech in Electrical.

Senior School Certificate Examination, Engineering Science

Secondary School Examination, Mathematics And Computer Science