Visher Maharaj Email & Phone Number

Cape Town, WC, ZA

South Africa

Cape Town, Western Cape, South Africa

Johannesburg Area, South Africa

• Ensure complete, consistent and accurate complaint reporting across the UK Savings and Transactional business.
• Build reporting that adheres to Treating Customers Fairly
• Ensure that on-going relationship with Risk Management is maintained
• Ensure all complaints & Root Cause Analysis is reported to stakeholders
• Recruitment of new complaint specialists and Team Leaders across the Global Client Support Center
• Robust Bonus preparation and process

Johannesburg Area, South Africa

• Ensure complete, consistent and accurate complaint reporting across the UK Savings and Transactional business.
• Build reporting that adheres to Treating Customers Fairly
• Ensure that on-going relationship with Risk Management is maintained
• Ensure all complaints & Root Cause Analysis is reported to stakeholders
• Recruitment of new complaint specialists and Team Leaders across the Global Client Support Center
• Robust Bonus preparation and process

Johannesburg Area, South Africa

• Recruitment of new Client Experience and Coaching specialists and Team Leader across the Global Client Support Center
• Robust Bonus preparation and process
• Support restructure due to voice analytics through adequate change management
• Build robust and comprehensive KPI’s to ensure right behavior is driven, in line with core value of Meritocracy.
• Ensure yearly budgets are compiled and presented
• Ensure headcount requirement and other costs for budgeting purposes

Johannesburg Area, South Africa

• Consolidate these skill sets into one specialization
• Risk Management & Root Cause Analysis
• Recruitment of new complaint specialists
• Robust Bonus preparation and process
• Compile headcount requirement and other costs for budgeting purposes
• Deal with client complaints & escalations

Johannesburg Area, South Africa

• Build reporting that adheres to new compliance standards (Treating Client Fairly)
• Risk Management & Root Cause Analysis
• Recruitment of new complaint specialists
• Robust Bonus preparation and process
• Compile headcount requirement and other costs for budgeting purposes
• Deal with client complaints & escalations

Johannesburg Area, South Africa

• Build writing style guides for both the SA and UK banking teams
• Risk Management & Root Cause Analysis
• Recruitment of new written communication specialists
• Robust Bonus preparation and process
• Compile headcount requirement and other costs for budgeting purposes
• On-going operational reporting on written communication areas the Global Client Support Centre

Johannesburg Area, South Africa

• Build reporting that adheres to new compliance standards (Treating Client Fairly)
• Risk Management & Root Cause Analysis
• Recruitment of new complaint specialists
• Robust Bonus preparation and process
• Compile headcount requirement and other costs for budgeting purposes
• Deal with client complaints & escalations

Johannesburg Area, South Africa

• Calculate Estimates & costs, Planning of Functions as well as Supervise all Event Staff as well as site visits with Clients and 3rd party Suppliers
• General Maintenance and Building Management
• Additional Event Coordination and Shop assistance.
• HR Function
• Attend and present at quarterly board meetings
• Assistance with exhibitions and public lectures

Johannesburg Area, South Africa

• Improve service delivered by the Service Team to all the Discovery clients
• Communicate effectively to all Discovery clients and stakeholders about Service Team issues
• Adhere to standard operating procedures and/or laid down policies and procedures.
• Resolve conflict optimally in disciplinary and grievance situations.
• Ensure compliance with all relevant Call Centre policies.
• Assist with resource planning where necessary

Johannesburg Area, South Africa

• First time resolution (telephonically, via e-mail/letter and on face to face basis) of first time queries from Intermediaries, Employers and Members (and escalations from time to time)
• Troubleshooting, and managing difficult situations on all levels (Intermediaries, Employers, and Members)
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems.
• Identifying the proposing solutions to process and service related failures.
• Build and establish relationships at all levels with external partners and internal departments so as to ensure that timeous resolutions are found to any problem that might arise
• Attend meetings and give training on request

Johannesburg Area, South Africa

• Issue management and resolution
• Ensuring excellent quality service to all members
• Interacting with internal and external clients and meeting agreed service requirements
• Handling escalated queries
• Statistics and data analysis
• Promoting the current product offerings

Certificate, Fais

RE 1 Exam

Certification, Fais

RE 5 Exam

Certificate, Six Sigma

Six Sigma Yellow Belt

Bcomm Accounting, Accounting And Taxation

Matric