Vishesh Madaan Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Streamline contact center operations to improve business outcomesTransition contact center approach from a cost center to a revenue centerOmni-channel expansion to WhatsApp, FBLeading digital platform enhancement, through new product roll-outsSupporting COVID vaccination initiative across geographiesAnalytical insights to Improve sales through digital marketing

New Delhi Area, India

• Raised INR 250 crore from a major PE firm as part of the 3-member fund-raising team consisting of the CEO and Head-Strategy. Awarded Best employee - Strategy, HCAH collaborator award, distinguishedrating in both appraisal cycles (only 10/1500 employees)• Ideated and prepared Investment Memorandum in collaboration with senior management, Investment banker for multiple rounds & pitched to PE/VC firms• Managed investor queries from major PE/VC firms, right from pitching through to the definitiveagreement stage of the fund raise• Assisted financial controller in completing due diligence process involving major audit firms during multiple funding rounds• Engaged with investment bankers & founders for multiple acquisition proposals worth INR 70 cr. across pharma distribution & services sector• Prepared 40+ B2B proposals with revenue potential of INR 50 crore+ (14 crore converted) for pharma, insurance and corporate clients building a strong pipeline of 20 projects & bagging 10+ new projects• Provided data driven insights with efforts to restructure processes including innovative remuneration models for clinical staff leading to a 33% reduction in costs; strong sourcing tie-up with vendors to improve cost efficiencies by ~25%; optimized call center operations to reduce headcount by 8 agents (~20%)• Successfully ideated & rolled out multiple initiatives including new services to the portfolio, rolling our first of its kind initiative with health insurance payer for its customers, managing overall services team• Involved with product development of a chronic care self-management program, ERP, HRMS & CRM

Roorkee

• Managed team of over 850+ students working in different verticals• In-charge of event management, budget planning & expenditure, tender bidmanagement, finance & accounts of valuation of INR 1, 25, 00, 000• Launched the first edition of “Expanse”, zonal Cognizance in 12 different cities

Roorkee

• Provided advisory to 2 on campus start-ups for administrative & incubation support• Organizing Member, inaugural edition of TEDxIIT Roorkee

Kota, Rajasthan

• Managed the business development & marketing of Rooftop Solar projects inU.P.West region• Maintained the project pipeline with various DPR, consultancy & installation projects& pitched them with techno-commercial proposals

Jaipur Area, India

As an intern at Rays Power Experts - I learned how to go about designing a Solar Power plant.In depth analysis of the Solar power sector at the manufacturing, services as well as the integration end.The final deliverable for the internship project involved developing the project plan for a 1 MW solar power plant to the installed in Rays Experts Solar Park in Kolayat, Bikaner

Roorkee

Managed Central Sponsorship Team for the event to increase sponsorship to INR 56, 00, 000 with over 90 sponsors.Coordinated with over 22 department level teams, each of 10 members, to plan the event budget and itinerary, purchase of items.

Roorkee

Bachelor Of Technology (B.Tech.), Geological And Earth Sciences/Geosciences

Education record

Activities and Societies: Debate Team, Music Section