Vishesh Thind Email & Phone Number

Toronto, Ontario, Canada

Montreal, Quebec, Canada

• Leading an Agile mindset project with an aim to create a robust staffing solution. • Assisting software architect by managing product backlog, budget, schedule and scope. • Facilitating and reviewing product UI/UX in Adobe XD. • Preparing and managing user stories in JIRA under the guidance of development team lead. • Participate in client and internal meetings to ensure that product teams are building products within the agreed upon scope, and keeping track of all decisions and documentation of project history • Supporting Project Manager in coordinating activities from initiation till the closing of the projects. • Collaborating with internal team members, and subject-matter experts on various day to day activities. • Responsible to prepare and distribute weekly and monthly reports within the organization. • Responsible to provide project status update to project manager and software architect on weekly basis. • Pushing every aspect to take a Pre-Revenue product to market asap.

• Responsible to lead legacy salesforce application upgrade to cloud based application.• Required to coordinate with multiple resource, internal, external and global as well as integration vendor- IBM.• Develop, improve and manage project goals, action plans, timelines, scope, budget, resources, vendors, processes, KPIs, templates and other PM tasks.• Held business requirement sessions with stakeholder and assisted business analyst with requirement gatherings and documentation for sign offs.• Maintained operational logs and journals on all events, reported issues, warnings, alerts and alarms, recording and classifying all messages for the legacy system.• Provided metrics and reporting related to PMO responsibilities to senior leadership.• Holding weekly status calls with implementation resources and vendors to discuss on upcoming tasks.• Maintained operational documentation, processes, management and diagnostic tools, ensuring that services are maintained at the agreed levels.• Provide centralized control, coordination, and reporting of scope, change, cost, risk, and quality across all projects. Oversee and drive the quality assurance and testing process with the SDLC.

Infra Projects• Responsible to rollout LTE Infra projects for Vodafone UK.• Lead project to install 1,000 new LTE sites in entire UK region.• Led cross-functional team of deployment technicians and third party benchmarking analysts.• Create and execute rollout plans, cases and scenarios that will determine optimal systemperformance according to specifications.• Developing meeting agendas, statement of work, holding regular client meetings, drafting anddistributing meeting minutes.• Building and Maintaining an issue log, which further helps in tackling similar issue at faster paceamongst team members.• Performing other duties and participating in special projects as requested, aimed at improvingprofessional services processes and activities. In the end our goal is to provide our customers withan excellent customer experience.Operations• Ensure all faults are managed effectively according to SLA requirements by whole of ServiceOperations• Monitors the incident management system for incidents that are unassigned, not active, breachingor close to breach the SLA threshold.• Has the authority to identify an owner for an Incident when required in case of a bouncing ofincidents.• Enable and coordinate communication between the different groups for the resolution of incidents.• Manage the progression and closure of other incidents.• Chair bridge calls of critical incidents for effective coordination, incident resolution and servicerestoration.• Ensure that incidents are quickly communicated / escalated to the business community by engagingwith the relevant teams for all clusters impacted by an incident.• Engage with key stakeholders as required to support the recovery of Major Incidents.