Vishnu Bhat Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Bengalore

Managing technical engineers with around 10000+ network & IT infrastructure devices in more than 200 locations across the Globe in support for a mining client in Accenture with more than 50,000+ end users.Providing LAN/WAN/Wireless operational support and leading the team to support a global client for its various sites across the world (APAC, EMEA, AMER & Africa)Good exposure and real-time experience in Contractual Deliverables, Work Order review & approval, IT Devices contract renewals & uptime/availability management, Manpower management, Change approvals, Weekly/Monthly Governance call with Client, CAB meetings, DSAT reviews, SLA review, Risk & Issue Assessment, Escalation handling, Monthly team shift roster, Engineers Appraisal review, Cross skilling & Automation. Real-time in-depth implementation and managing experience in the IT- Infrastructure Projects and ITSM (Incident Management, Change Management, Problem Management, CMDB, Requirement Analysis, Capacity Management, Quality Assurance & Documentation & submit RCA/PIR (Post Incident Review) to the clientsUsing monitoring tools like Cisco Prime, Solar Winds, HP NNM, Libre NMS, Syslog Server and provide different network performance reports like Measures delay, jitter, packet loss, packet ordering, and packet corruption in the network to client based on the requests.Managing Equinix Data Centre hosted devices for client infrastructure. This includes raising smart hand support & approvals, device & purchase order contract renewals.Experienced in hand over of New Project or Support Transition through STS (Service to Transition Support) process, this includes all the technical document analysis, client relocation, process and support handover.

Dubai, United Arab Emirates

Managed around 400+ Banking/Financial sector clients in Abu Dhabi & Dubai with a team of Technical Engineers.Working closely with internal Technical Account Managers and providing solutions to the clients.Accountable for all the Service Provider MPLS link issues, testing and Migration of client’s network to Client network through service provider MPLS links.Responsible for installing and configuring Cisco routers 2500,2600,2621,3600,7200 & Switches 2950, 2960, 3550, 3560, 3650,3750 & 4506 series switches and Wireless AP’s/WLC’sResponsible for client site technical new implementation Projects, DR testing, client site relocation projects.Looking after all the time to time upgrades of the hardware and software installed at the client’s location IT devices, also create & maintain Client Site Documentation related to client IT Infrastructure implemented at Customer Locations (e.g. Network Diagram, Services Implemented at site, Handover Documents, Escalation Matrix)Accountable to strictly adhere to the SLA and ensure SLA's are met as agreed with the clients. Liable for handling customer escalations, Service delivery, Customer satisfaction and Customer service meetings.Single Point of Contact for all IT related issues and escalation of WAN Related Issues with service provider. Generate and analyze monthly Bandwidth health report of highly critical sites to facilitate capacity planning.

Bangalore

A single point of contact for Network operations for 3 IBM locations in Bangalore with more than 20,000+ usersManaged upgradation of IOS on Switches/Routers & ConfigurationsResponsible for Configuring, Managing & Troubleshooting of Network devices like UA, UD, SA, SD, BA, BD, CO based on Cisco 3-layer Hierarchy.Responsible for configuring LAN and new projects setup as per Network Design Document (NDD)Maintained Internetwork traffic using routing protocols such OSPF, HSRP and BGP.Responsible for Configuring GRE tunnel, Virtual links and Network redistribution.Hands on experience on Cisco range of Routers such as 2500,2600,3600,7200 Series and 1900, 2900,3550,4506,6500 Series Catalyst Switches & Pix Firewall 525E & 535E.Maintained the WAN links between the other offices, co-coordinating with the service providers and other office network administrators, troubleshoot addition and deletion of users to V-LAN, access-list managementResponsible for Bandwidth Management using Packet ShaperCo-ordinate with Bharati, Airtel, Cross matrix, Infonet & BSNL vendors for LAN, WAN and link related issues.Monitored all network devices through Cisco-Works & SyslogAccountable for conducting Quarterly, Security Health check audit of switches/routers as per ITCS 104 standards.Single point of contact for Virus related issues for all the locations (Enabling/Disabling ports) based on impact.Handled day-to-day Incident managements tickets using Manage Now and managing Change/Problem management.Responsible for End User Training on IBM Network & Applications.

Bangalore

Responsible for Implementing & managing LAN in our clientsLooked after implementing Network cabling with different topology using CAT-5 cableConfigured LAN, Network Printer, Scanner, Modem and other devices & driversDone assembling of computer and Trouble Shooting. Maintaining system in our clientsHandled installation and updates of software’s and Antivirus products.Monitored the Security related issues, like Virus, and other harmful worms across the networkManaged installation of operating systems likes Windows 95/98, Windows Millennium/Xp, Windows 2000 Professional, Windows 2000 server and network/windows troubleshooting.Applied Security patches and latest Service Packs by following Management policies

Bachelor Of Science (B.Sc.)

Secondary Education (12Th Standard)

Sslc, 10Th