Vishnu Menon Email & Phone Number

Kochi, Kl, In

Pickering, Ontario, Canada

Toronto, Canada Area

• Remotely configured wireless networks and devices for customers, dealers, and distributors• Acted as an intermediary between customers and dealers as well as other related departments likes Sales and Quality Assurance• Documented recurring issues, possible fixes, and relevant external factors (ex. A third party streaming service going down for unscheduled maintenance)• Exchanged relevant information to the Quality Assurance team and maintained contact to keep track of progress of… Show more • Remotely configured wireless networks and devices for customers, dealers, and distributors• Acted as an intermediary between customers and dealers as well as other related departments likes Sales and Quality Assurance• Documented recurring issues, possible fixes, and relevant external factors (ex. A third party streaming service going down for unscheduled maintenance)• Exchanged relevant information to the Quality Assurance team and maintained contact to keep track of progress of current bugs and upcoming features• Tested early firmware before release to find issues and report them as well as replicate expected bugs as reported by teammates.• Communicated with the department and relevant individuals to discuss irregular technical issues and problems that the organization faced and came with a solution to resolve said matter.• Aided co workers on larger, more complicated issues that required interacting with our devices through a Linux CLI• Shared best practices and personal recommendations when discussing network setups, remote storage, as well as smart purchasing options to those who are not familiar with products of that type.• Reported incorrect information, missing/broken links, and conflicting information within the storefront website. Show less

Wellington & Wairarapa, New Zealand

Post Graduate In It Networks, Computer Science

Bachelor'S Degree, Computer Science