Working in an environment with over 3000+ network elements ranging from proxy servers and routers to workstations.Providing voice support, web chat support, and service call handling for customer-reported issues on connectivity, proxy performance, and defective behavior, filtering /firewall service, VoIP, DNS hosting, Webhosting service, SMTP feed, VPN service, etc.Monitoring and analyzing customer connectivity and data activity for any outage or performance issue and resolving the agreed period to ensure continuous and stable service.Evaluating, researching, and providing improvement suggestions to network operations and task Monitoring network traffic, activity, capacity, and usage to ensure continued integrity and optimal network performanceTroubleshooting customer connectivity and other service issues to provide uninterrupted service.Client assistance on internal LAN glitches causing connectivity issues; with preliminary checks for isolating the faulty zone (Customer or Telco side), thereby helping customers to pinpoint the problem and advising various resolutions.

Performed critical and crucial diagnoses and deliver quality output in a time constraint scenarios working in an environment with over 3000+ network elements ranging from proxy servers and routers to workstations. Providing voice support, web chat support and service call handling for customer reported issues on connectivity, proxy performance and defective behaviour, filtering /firewall service, VoIP, DNS hosting, Webhosting service, SMTP feed,VPN service etc Monitoring and analyzing customer connectivity and data activity for any outage or performance issue and resolving the within agreed period to ensure continuous and stable service. Evaluating, researching, and providing improvement suggestions to network operations and task Monitoring network traffic, and activity, capacity, and usage to ensure continued integrity and optimal network performance Troubleshooting customer connectivity and other service issues to provide uninterrupted service. Client assistance on internal LAN glitches causing connectivity issues; with preliminary checks for isolating the faulty zone (Customer or Telco side), thereby helping customers to pinpoint the problem and advising various resolutions. Performed critical and crucial diagnoses and deliver quality output in time-constraint scenarios.