Monitoring PTS (Problem Tracking System) Responsible for shift system and smooth operation for providing 24/7 support with a team of 16 members, Co-ordinate with onsite team members & Clients (Motorola, On-Semiconductor & ACS Inc) with offshore membersEscalating ‘Trouble Tickets’ to the respective module developers, when there is a production-stop, reported by the client or onsite member.Need to interact with the client for the confirmation of the job and its completion in accordance with the SLA’s.

Monitoring PTS (Problem Tracking System) Responsible for shift system and smooth operation for providing 24/7 support with a team of 16 members, Co-ordinate with onsite team members & Clients (Motorola, On-Semiconductor & ACS Inc) with offshore membersEscalating ‘Trouble Tickets’ to the respective module developers, when there is a production-stop, reported by the client or onsite member.Need to interact with the client for the confirmation of the job and its completion in accordance with the SLA’s.Maintaining Daily reportsMaintaining Error logs

Transcription for Small Business accounts for Sole Traders, Partnership, Limited Companies and Club Association, Charity & Societies (CACS), Limited Liability Partnership, 3rd Party Accounts, for the - Barclays Bank Customers.KYC Process for Small Business accounts for Sole Traders, Partnership, Limited Companies and Club, Association, Charity & Societies (CACS), Limited Liability Partnership, 3rd Party Accounts, for the – Barclays Bank Customers.Proof reading the completed jobs to ensure quality and accuracy. Collaborate with team members on complex jobs. Interact with analysts on details regarding Jobs.