Spearheaded the identification of automation requirements from functional departments, evaluating both in-house and external solutions.Played a pivotal role in driving company objectives by strategically planning and implementing new technologies, ensuring alignment with business goals and enhancing operational efficiency. Managed the tracking of containers and shipments by coordinating with transporters, shipping companies, and overseas agents, ensuring timely delivery and minimizing logistical delays. Conducted detailed process mapping, data collection, and analysis of functional requirements, providing valuable insights to optimize supply chain operations and improve overall productivity. Collaborated cross-functionally to gather input from various stakeholders, facilitating effective decision-making and ensuring that digitalization efforts met the needs of the organization.

Managed the efficient filling of monthly contracts for key accounts, including generating enquiries and quotations using the ERP system.Facilitated the booking of containers online through platforms such as INTTRA and various liner websites, coordinating with shipping lines to secure necessary approvals and declarations for hazardous cargo shipments.Oversaw the tracking of factory and dock stuffing shipments, providing stakeholders with real-time status updates and ensuring smooth logistics operations. Coordinated with overseas agents to manage nominated shipments, obtaining FOB approval and maintaining effective communication throughout the shipping process.Handled the preparation and submission of Bill of Lading (BL), collaborating with shipping lines for document amendments and ensuring compliance with regulations and customer requirements.Implementing the digitalization by removing waste and enhancing the process productivity in all departments such as BL, CS, Sales support, Finance & Clearance.

Regular client interaction to determine the level of satisfaction of the current operations.·   Design process flow for the new engagements & ensure new smooth process transition.·   Read the current process & standardize by eliminating unnecessary work & process.·   Handling subordinate employees by defining their roles & responsibility within the company in form of job description.·   Conducting meeting at regular intervals in order to assess their performance & providing feedback.·   Planning various strategies to achieve business goals & targets and aim towards the growth in business volume.·   Ensure the effort estimates are in line with the client & organizational requirements/estimates.

DDSM - Detention , demurrage , storage & monitoring.Invoicing to the customer based on their responsible DDSM charges & Equipment management.Economic sanctions and compliance. Responsibility to monitor the shipment to and from sanction countries.Monitoring partner compliance OFAC & SDN listed customers. Drive the safety supply chain commodities to sanction countries. Import documentation - Managing specialists in driving customer service & operation goals & in turn support business units to ensure compliance customs filing & other trade requirements.

Global Equipment management & EMR -Responsible for key performance indicator KPI/ SLA 's service level agreement and target within equipment process . Initiatives drive continuous improvement in process to deliver a stable business. Responsible for stake holder in : Driving down total equipment in both in fleet and out fleet. Rede livery the leasing containers. Responsibility to provide approval for One way , long term, short term leased containers . Driving down the out of service and longstanding containers . Maximise the repair facilities and to move out of service containers from deficit to surplus locations. Responsibility to recover the cost of total loss containers. Migrated the process mispick - Mispick do occur to and from Maersk line. Responsibility to in fleet the brand new containers in SAP system. Ensure that all the performance reporting and analysis runs effectively supports the head office and front line.