I was recruited to drive wide spectrum IT network security operations towards safeguarding the organization's digital assets, data and systems from various cybersecurity threats.This involves setting up and administering the security infrastructure including firewall and network intrusion prevention systems while serving as Level 2 technical support for network security and SOC alerts.Besides assigning QR code for VPN access and WIFI, conducting maintenance in Cisco ISE as well as executing T3 and T2 Firewall assignments via Service Request and Change tickets, I also work closely with the Security Operations Centre provider along with peer IT organizations in providing technical guidance.Additionally, I plan and manage patches and firmware upgrades, evaluate and deploy new security products as well as conduct troubleshooting of proxy related matters including whitelisting and blacklisting via ARTICA SQUID Proxy. Lastly, I assist in rolling out audit responses in compliance with set policies, support all disaster recovery activities as well as lead end-to-end planning and execution of a myriad of projects.

I was promoted to lead and manage a team of APJ Config System Engineers in delivering top notch network security architecture and design network solution towards delivering high quality customer experience.This involved serving as Technical Solution (SME) for Complex Connected Configuration Solutions and Programs including new deployment, migration as well as expansion while ensuring all customized Connected Services Solutions is secured and compliant.Apart from rendering guidance to customers in utilizing Dell’s Connected Configuration solutions, I also oversaw customer virtualised SCCM distribution setup, infrastructure maintenance and backup, service request management, stakeholder liaison, documents updating along with process improvement while providing sales support to the intake project management team.In additional to that, I …- Partnered with both internal and external teams in ensuring smooth customer onboarding.- Performed system administration including customer requirements gathering, installation and maintenance of software and hardware, secure infrastructure design and testing, performance monitoring and finetuning as well as issues investigation and resolution.- Harnessed Microsoft Hyper-V to design secure network solutions including roadmap creation, performance improvement, escalation management along with technical support.I was also appointed leader for Compliances Security, Capability Architecture Review (CAR) and Connected Services Engineering (CSE) as well as SME for Connected Provisioning (CP) and Enablement Program while sustaining security awareness in all APJ program enablement. Lastly, I kept abreast with the latest tools, systems and applications.

I was recruited to render 24x7 network support to internal and external business partners across the globe.This included performing load balancer configuration and traffic management, incident tickets and service requests handling, DNS and DDNS administration, network security management as well as network configuration, routing protocols, performance issues and WAN/LAN issues troubleshooting.Besides that, I also planned and managed the team schedules, change tickets monitoring and documented various instructions while representing First Response Network Support from DELL NOC.Other key accountabilities included:- Deployed and supported network services servers while automating the deployment of virtual hosts, irules, health monitor and CNAME pointing in DNS.- Led change implementation in F5 BIGIP and 3DNS (GTM and LTM) as well as represented he network team for major DR drills.- Conducted LTM Inbound SNAT and outbound NAT server configuration, F5 GTM solutions creation.Additionally, I coordinated with service providers in resolving WAN/circuits issues and conducting network incident troubleshooting, rectification and escalation.Lastly, I provided training to new hires on DNS, 3DNS, BIG-IP, NetScout and other applications.

I started my career as a Sales & Marketing Representative tasked to collaborate with the team in carrying out prospecting, product sales, customer relationship management and complaints resolution towards achieving monthly sales targets.Additionally, I also conducted technical troubleshooting and provided technical support while generating monthly inventory and sales reports for the Manager.