Vishnu Sankar Tu Email & Phone Number

Thiruvananthapuram, Kl, In

Thiruvananthapuram, Kerala, India

- Analyze customer service data: Collect and evaluate data to identify trends and issues, creating reports with actionable insights for service improvement. - Identify inefficiencies: Review processes to find areas for improvement, recommending changes to streamline operations and enhance efficiency.- Monitor customer feedback: Regularly assess customer feedback to identify recurring issues and implement improvements.- Track performance metrics: Monitor KPIs and support agents in meeting or exceeding performance goals.- Optimize tools and systems: Evaluate and enhance the effectiveness of customer service tools, collaborating with IT for upgrades or fixes.- Support agent training: Use data to identify training needs and help develop targeted programs for skill enhancement.- Analyze customer journeys: Identify and address pain points in the customer experience to improve satisfaction.- Monitor interaction quality: Review customer interactions for quality, offering feedback to improve agent performance.- Contribute to strategy: Assist in developing and implementing customer service strategies that align with company goals.

Thiruvananthapuram, Kerala, India

- Addressed customer inquiries via phone and email, ensuring all doubts were thoroughly resolved.- Provided customers with precise and detailed information about products and services.- Delivered sales presentations to potential clients, resulting in a higher conversion rate.- Maintained accurate records of sales and customer interactions, including feedback, to enhance service quality and meet both short- and long-term objectives.- Collaborated effectively with team members to ensure customer satisfaction and the successful achievement of goals.- Delivered exceptional customer service, promptly resolving issues.- Possesses strong listening skills, enabling accurate assessment of customer needs and appropriate responses to their inquiries.- Well-versed in key metrics and KPIs, with experience in consistently meeting or exceeding performance targets.