2019-06 - 2021-08 Client Service CoordinatorSai Promos , Chennai, Tamilnadu• Responding to issues such as service inquiries, problem resolution, and retaining accounts.• Handling customer escalations and all customer relations issues.• Writing reports and business correspondence.• Relaying information in a concise and clear manner.• Managing customer expectations.• Building customer relationships and loyalty.• Quickly researching and investigating issues that concern a customer.• Managing customer service teams, processes, and polices.• Creating work schedules.• Conducting visual observations of how staff speak to customers.• Allocating staff resources.• Preparing daily, weekly, and monthly reports for senior managers.• Assessing the customer service department's operational performance against set targets.• Promoting products and services.

• Assess the Employee’s needs through targeted questioning• Obtain employee’s personal information and information on the individual needing care• Provide a clear explanation of the issues/needs• Obtain desired geographic location for referral search and any personalized criteria• Provide top-notch customer service provided in written or verbal interactions with our• clients and providers• Perform research, utilizing our internal database, websites, and local organizations, in order• to locate referrals that meet the client’s needs• Contact businesses or private individuals by phone, in order to provide confirmed/matched• referrals to meet the employee’s needs• Perform quality assurance callbacks to our clients• Maintain a high quality work in all aspects of the position• Ensure all data entries are complete and accurate, with proper spelling and grammar• Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic,• and empathetic service• Demonstrate excellent knowledge of conflict resolution skills

• Result Areas: As Payroll Coordinator at UAE, Oman, Qatar:.• Managed the payroll of 1500 employees working on multi projects in UAE , Oman & Qatar through centralized ERP .• Developed Payroll, preparing JV and reconciliation statements on a monthly basis.• Addressed all queries of auditors related to payroll in collaboration with Finance Manager.• Monitored the leave, time sheet and personal files of employees.• Handled the compensation and benefits, leave, office supplies, medical insurance, group life & personal accident insurance, etc.• Maintained coordination with Finance Department for payment transfers and supported in development of HR related cost.• Ensured efficient maintenance of employee’s database and updated the employee engagement, personal data, allocation, insurance, transfer, relocation & repatriation.• Mentored the Document Control and Time-keeping Departments.• Sustained monthly provisions for staff entitlements in compliance to Labour Law.• Carried out labour & salary auditing for Labour Department.• Monitored the process indemnity (EOSB) settlements As, , Oman, Qatar:.• Handling Fleet Management, arranging transportation on requests.• Assisting in clearing Shipments.• Handling Personal, Group, Motor Vehicle Insurance & Tracking all claims.• Raising LPO's and Quotations.• Liaison with safety Dept to ensure office standards & H&S requirements are consistent.• Coordinating with IT for any related issues.• Oversee the collection of catalogues to the recycling company when needed.• Monitored employee productivity and optimized procedures to reduce costs• Collaborated with area managers to evaluate needs and optimize operational plans