Proficient in interviewing, recruiting, training, and managing performance evaluations, promotions, and terminations.Craft and uphold operational guidelines to optimize staff performance.Educate operations teams on industry best practices, company policies, and service excellence standards.Oversee operations teams to ensure unparalleled operational efficiency and customer service.Proactively address operational challenges and inquiries with swift resolution.Cultivate a productive, profitable, and success-driven workplace culture.Collaborate closely with the Operations Head on various operational matters and promotional initiatives.

Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.Develop and maintain operational guidelines for staffs.Educate operations team on best practices, company policies and service excellence standards.Supervise operations team to ensure operational excellence and excellent customer services.Address operational issues and concerns in a timely fashion.Develop productive, profitable and achievement oriented working environment for employees.Coordinate with Operation Head in different operational issues and promotional activities.

Develops plans to ensure that employees are meeting customer needs and contractual obligations. service agreements.and completion of other service work.Providing support to the operations manager in the day to day running of the organization.Identifying what is required for staff to carry out their duties.Scheduling projects and ensure assignments are carried out as planned.Working hand-in-hand with top management staff concerning work/operational issues and other activities.Drawing up reports regarding operations in the company and pass them to top management whenever it is requested for.Educating operations team on company policies and excellent service standards.

Develops plans to ensure that employees are meetingcustomer needs and contractual obligations. serviceagreements.and completion of other service work.Providing support to the operations manager in the day to day running of the organization.Identifying what is required for staff to carry out their duties.Scheduling projects and ensure assignments are carried out as planned.Working hand-in-hand with top management staff concerning work/operational issues and other activities.Drawing up reports regarding operations in the company and pass them to top management whenever it is requested for.Educating operations team on company policies and excellent service standards.

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Creating a pleasant working environment that inspires the team.Contributing to the growth of the company through a successful team.

Answered constant flow of customer calls with minimalwait times.Used company troubleshooting resolution tree to evaluatetechnical problems and find appropriate solutions.Responded to customer requests for products, services, and company information.