• Providing L1 and L2 support for customers related to IT issues.• Responds to requests for technical assistance in person, via phone and email.• Coordinating with L3 Support, Engineering Team for Incident & Service requests• Troubleshoot Issues with MS office 2019, 2021, and MS 365• Responds to password reset request and network account lockouts issues.• Hand on experience on AWS services like CLI, EC2, VPC, S3, ELB, ROUTE 53, Cloud Trail and IAM• Experience in remote support and Infrastructure Operation• Resolving the tickets and requests with perfect Service Level Agreement• Installing programs such as Adobe Reader DC, other PDF programs.• Experience in building and decommission the infrastructure• Good Experience in Client level support (Window, Linux, MAC, CSOS)• Management and troubleshooting of a full Apple environment• Log all tickets and escalate to appropriate administrators in case of network outage and downtime.• Experience in Active Directory Services, Group Policy Objects, Group Policy management• Answering phone calls and creating work ticket for my fellow engineers, using Connect wise ticketing system, also troubleshooting issues that the end users are having.,

• Helped solve computer, software, and internet problems for employees by phone.• Set up and installed new computers, printers, and software for staff members.• Active Directory: Managed user accounts in company systems, including resetting passwords and updating access.• Assisted in fixing issues with Wi-Fi, network connections, and office hardware like scanners and projectors• Managed over 30 customer calls per day• Diagnosed and troubleshot hardware, software and network issues.• Installed and configured operating systems and applications.• Provided primary customer support to internal and external customers• Performed preventative maintenance to keep tools and equipment functional.

• Answered calls and emails at help desk to assist customers with basic support,• bug fixes and configuration issues.• Trained customers to use and maintain equipment to reduce service issues.• Answered incoming support inquiries via chat, phone and email.• Monitored network capacity and performance to diagnose and resolve complexnetwork problems.

• Onsite System Administration -Indian additives limited subsidiary of CPCL• Experience in installing and maintenance of DEL rack servers, tower servers, in modular infrastructure,• Configuring windows server ,hardware maintenance of dell servers • Support Dell Storage, Dell chassis POWEREDGE, Dell PowerEdge Physical blades• User management/ server maintenance/ server administration etc• Documentation of system configuration and standard operatingprocedures• Demonstrated work experience in Active Directory and support of Microsoft OS related products• Experience of Windows server operating systems• Experience in building and decommission the Infrastructure