Vishnu Bharath R. Email & Phone Number

Bengaluru, Karnataka, India

Bangaon Area, India

• Fixing vulnerabilities reported by Qualys, Internal and Project Teams.• Review Vulnerabilities identified by tool and analyse the report.• Identify the dependencies and conduct impact analysis of the Patches & Fixes.• Isolate false positives.• Prioritize the risk remediation plan.• Implement required patches and fixes in Test environment and conduct the impact analysis.• After the successful testing implement fixes on all endpoints.• Guiding and helping in Automation and customization of remediation as much as possible and use the current tools for patch management tool for deployment of patches.• Track the progress of patch management process.• Review deferred item status and revise or implement fixes.• Monitor Vulnerability Management dashboards and reports.• Fix Zero-Day vulnerabilities.• Proactively Run Scans and work with Vendors to fix the Vulnerability.

Bengaluru Area, India

• As a Store Network Support Engineer, manged Canadian Retails Network Infrastructure.• Few, Simple, Python and VBScript to do network automation.• Address Store Network Issues on daily basis.• Configure Routers (Model 2900,2911, Series etc), Switches, Remote Switches, APs for network maintenance. • Identifying network issues and working with ISP to resolve.• Firmware upgrade for network devices like Routers, Switches, Remote Switches, APs.• Viptela SDWAN Network support.• Responsible for troubleshooting complex routing issues that involves BGP, OSPF.• Quickly resolving High Impact incidents.• Also having coordination with Cisco TAC for router and switch issues.• Resolve the Slowness, Application related and Access related issues on the client networks.• Initial Level diagnostics of link down, packet drops and latency and hardware issues.• Also Logging a fault with vendors, escalate incidents which are going beyond agreed service levels.• Taking care of LAN & WAN infrastructures of enterprise customers.• Performing health checks on regular interval to monitor and avoid latency issues.

Bengaluru Area, India

• Assisting End User with real time fix for HP Laptop and Desktop and Full Range of HP Printer issues.• Do Upselling of HP Warranty and Software to appropriate Business and End Users.• Understanding End User’s knowledge and probing for accurate guidance.• Troubleshooting Hardware/Networking/OS related queries.• Provide remote solutions to problems and explain the solution in such a way that non-technical users understand.• Being professional and respectful on call with irate customers.• Escalate and raise appropriate ticket for immediate assistance.• Talk to On-field technician to address customer issues.• Set appropriate expectation on call.

• Assisting End User with real time fix for Internet, Router and Desktop issues.• Educate customer on company policy and build rapport with customer for building Customer base.• Do Upselling of Software and support to End Users.• Understanding End User’s knowledge and probing for accurate guidance.• Troubleshooting Hardware/Networking/OS related queries.• Provide remote solutions to problems and explain the solution in such a way that non-technical users understand.• Being professional and respectful on call with irate customers.• Escalate and raise appropriate ticket for immediate assistance.• Talk to On-field technician to address customer issues.• Set appropriate expectation on call.