• Implement and manage Single Sign-On (SSO) in our internal systems• Implement and manage centralized anti-virus and malware protection for company devices• Support Docyt’s employees and contractors with their technical needs• Established a comprehensive MDM framework, standardizing device configuration and application deployment, resulting in a 30% decrease in setup time.• Provided technical support through on-site and telephone consultations.• Managed and upgraded various types of databases.• Implemented and managed centralized anti-virus and malware protection.• Supported Docyt employees and contractors with technical needs.• Provided secondary training for personnel struggling with technological tools.• Executed onboarding and offboarding processes using LCM tools.• Conducted troubleshooting and server support both in-person and remotely.• Collaborated with Security and Compliance to create and adjust corporate processes.• Identified and resolved network congestion issues and bottlenecks.• Provisioned and de-provisioned access to internal, production, and corporate IT systems.• Organized and documented processes in Confluence and enforced JIRA-based task management workflows.• Resolved offshore and onshore teams’ technical issues, maintaining SLA and production standards.• Implemented LDAP and AD integration for user logins in onsite production environments.• Utilized policies and scripts for upgrading, downgrading, and wiping devices.• Developed Python scripts to integrate security tools and automate incident response processes.• Automated Splunk alerts to ensure users had the latest applications on Mac devices.• Collected and analyzed TCPdump, Charles, and Wireshark logs to mitigate issues.• Maintained and supported Apple infrastructure at L2 and L3 levels, monitoring server resources for optimal performance.• Basic understanding of Bash scripts for deployment and management of Mac computers.

• Implemented, developed, and tested installation and updates for file, print, and application servers.• Managed over 10K+ devices as a JAMF Admin.• Developed and maintained user account login processes using Active Directory authentications.• Acted as a Splunk Power User, deploying Splunk forwarders, creating alerts, reports, and dashboards.• Automated daily jobs using Unix scripting and integrated Splunk alerts with UNIX.• Monitored and troubleshot client networks using traceroute and ping services.• Drafted SOPs for client contracts.• Configured user accounts and software installations on Mac and Windows devices.• Applied Linux for automation of application deployment.• Managed Box Cloud data and provided critical support for VMware servers.• Negotiated contracts and set SLAs with vendors and contractors.• Managed employee onboarding and offboarding.• Utilized Oracle Designer interface for consolidating business unit billing activities.• Managed organizational hardware and software license agreements.