Vishnu has 22+ years of IT experience. Is certified in ITIL , Hybrid Cloud Infrastructure management, SalesForce Administration and AMDOCS CRM. Currently working at Philips managing public cloud and on premise hosting services.CAREER PRIOR TO Philips: Started his career as a Clarify CRM developer with clearExperts in 2000 and participated in greenfield Clarify implementations for ADP and NMS in the US.In 2002 joined Hp as a Clarify CRM consultant. Spent some time in Roseville, CA, USA to gather requirements for the next gen Web Gateway based B2B integration. Joined GE Healthcare in 2005 and managed their 5 clarify CRM global instances that supported helpdesk, depot repair and service functions. achieving 25% cost out from support. Was instrumental in implementing a real time b2b interface between GE's helpdesk and Hp's service desk for End User Services. In the Project management role delivered a Universal Customer Master program for GE Healthcare's EMEA team, Led the data load team for Siebel ensuring seamless transition from legacy systems and as a technical leader for Siebel support helped the team operate Joined Philips in 2014 as operations lead for ecommerce and Siebel CRM. As an IT Manager was instrumental in the creation of a managed infrastructure service on Aws and Azure cloud. Removed the clutter from on premise datacenters and consolidated on premise Infrastructure into Hyperconverged Infrastucture based on either CISCO Hyperflex or Nutanix on Hp hardware.Areas of expertise include Cloud (AWS and Azure), CRM implementation, IT project management and ITIL based support model.Specialties: Strategic Planning, Need / Gap Analysis, Software Design/ Development Vendor Management, Business Domain Expertise, Application Support-ITIL Certified, Team Management & Strong Interpersonal Skills