Vishnu Radhakrishnan Email and Phone Number

Key Account Management at Air Arabia

• Responsible for handling the corporate, MICE, DMCs and government segment for our hotels in UAE & Oman.

• Responsible for handling the corporate segment of the hotel which is mostly based in Muscat, Dubai, and Salalah and Consulates/Embassies.• Motivate and develop proactive room sales and reactive catering sales team to ensure the smooth functioning of the department and promote teamwork.• Manage RFPs for the hotel in terms of soliciting, bidding, negotiating, and finalizing. Well versed with other RFP tools like Lanyon, Ratefinding, and Sabre.

• Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the segments.• Managed a team of 12 proactive sales associates including three members handling remote sales from Delhi and Pune.• Responsible to overlook the feeder markets like New Delhi, Bangalore and Pune for FIT and Group business for the hotel by liaising with the Sales Teams based there.• Motivate and develop the proactive room sales and reactive catering sales team to ensure smooth functioning of the department and promote teamwork.• Manage top key accounts of the hotel.• Responsible for handling the airline segment of the hotel which contributes to 20% of overall room business.• Managed to acquire 12 new accounts which has shown a 10 fold growth in production over 4 months.

• Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the segments.• Motivate and develop the proactive room sales and reactive catering sales team to ensure smooth functioning of the department and promote teamwork.• Was responsible for handling the defence segment which is the largest account for Marriott Hyderabad and also Consulates and corporates in the catchment area of the hotel.• Was instrumental in growing the share from defence segment for the hotel by 20% year on year.• Won the prestigious Marriott President’s Circle award in Asia Pacific for 2015 and was one among the 24 winners selected from the Asia Pacific region.

• Was responsible for handling the defence segment which is the largest account for Marriott Hyderabad, Corporates in the catchment area of the hotel and Consulates.• Manage RFPs for the hotel in terms of soliciting, bidding, negotiating and finalizing. Apart from the Marriott RFP platform MarRFP, I am also well versed with other RFP tools like Lanyon, Ratefinding, and Sabre. • Achieved my sales targets for rooms and catering in all 4 quarters of 2015.

• Was responsible for handling room and catering business from Corporates in OMR, the IT hub of Chennai.• Was also given the responsibility of handling top corporate accounts for the hotel outside the geographical area I was allocated.• Manage RFPs for the hotel in terms of soliciting, bidding, negotiating and finalizing. Apart from the Marriott RFP platform MarRFP, I am also well versed with other RFP tools like Lanyon, Ratefinding, and Sabre.

• Was responsible for soliciting business from Chennai market for Hyderabad Marriott Hotel & Convention Centre.• Was instrumental in moving major group and longstay business from Chennai for which I was duly appreciated by the Director of sales and Marketing and the General Manager of the hotel.

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.• Entertains and conducts hotel inspections to clients whenever required.• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.• Maintains positive guest and colleague interactions with good working relationships.• Carefully plans Sales Calls into defined objectives.• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.• Follows up sales leads to identify prospect.• Entertains and conducts hotel inspections to clients whenever required.• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.• Achieves the monthly and annual personal target and the segment target room night production and room revenue.• Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.• Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.