Vishu Patel Email and Phone Number

Responsible for ensuring the efficient and effective application of authorization information for all disability patient services.-Enter a high volume of authorization data into Ankissam and Salesforce programs.-Partner with the multiple teams to solve any authorization errors.-Communicate with partner regional centers to proactively manage authorization of client services.

Responsible for ensuring compliance with wage and hour laws by conducting research pertaining to timekeeping concerns for the Disability Services Division.-Tracked timesheet issues and notified providers and families regarding actions necessary for accurate timekeeping.-Provided customer service via phone, email, and text messages with providers and consumers regarding timekeeping records.-Updated and maintained accurate Salesforce records.-Collaborated with branch locations to facilitate escalated client or provider communications and disciplinary action process.

Responsible for the company’s care provider timekeeping management systems by processing a high volume of timesheets.-Processed approximately 4,000 timesheets monthly. -Solved approximately 100 timesheet errors daily.-Partnered with Operations, Customer Service, and Authorization teams to identify, educate, or solve errors in timesheet submissions.

Responsible for the management of Financial Management Services program participants.-Initiated onboarding for approximately 10 new FMS clients weekly. -Provided education to clients on FMS program details.-Examined onboarding documentation to ensure program requirements are met.-Created educational materials to troubleshoot onboarding bottlenecks.-Provided customer service to current FMS clients.-Managed approximately 100 onboarding clients in varied stages of the program life cycle.

Responsible for ensuring the efficient and effective application of authorization information for all disability patient services.-Entered a high volume of authorization data into Ankissam, Microsoft Access database, and Salesforce programs.-Partnered with the Processing team to solve any authorization errors preventing the team from processing timesheets.-Communicated with partner regional centers to proactively manage authorization of client services.

As the Training and Onboarding Specialist, I played a vital role in implementing effective training programs, processes, and procedures for both internal teams and external partners to optimize the utilization of the Metropolis platform. Additionally, I was responsible for managing the newly restructured pre-boarding and on-boarding experience for new employees. This contributed to the overall success of the organization by equipping internal teams and external partners with the necessary knowledge and skills to effectively leverage the Metropolis platform.Key responsibilities included:-Conducted comprehensive training sessions based on product releases, as well as new market and site launches, keeping the field teams and partners up to date with the latest features and functionalities.-Partnered closely with the People team to ensure that new hires received appropriate and adequate training, aligning the onboarding experience with organizational objectives.-Developed and deployed custom training plans for partner organizations, focusing on maximizing the effective use of the Metropolis platform and its features.-Ensured successful adoption of the Metropolis Platform by external partners, offering support and guidance to facilitate their integration and utilization of the platform.-Established robust processes to track training progress, maintained accurate records of completion, and identified the need for retraining as necessary.-Managed communication with newly hired employees, guiding them through the New Hire Orientation process and subsequent training requirements, ensuring a smooth onboarding experience.-Sourced and curated training materials to meet the specific needs of the organization, ensuring the availability of relevant and up-to-date resources for training sessions.-Regularly facilitated training sessions for both new and existing employees, delivering engaging and informative courses either in person or through virtual platforms like Zoom.

My primary responsibility was to prepare and deliver training to all employees as per their specific needs. I played a crucial role in ensuring that employees were equipped with the necessary knowledge and skills related to company software, procedures, and programs. Key responsibilities included:-Effectively delivered training sessions, covering various aspects such as software usage, company procedures, and program understanding. This involved scheduling, preparing, and managing all training sessions and logistics.-Collaborated with executive staff to identify weaknesses within the organization and developed targeted solutions. This included creating and maintaining training programs for both front-line and support staff.-Selected, designed, evaluated, and updated training content to measure and track progress and effectiveness. Continuously assessed the training material to ensure it aligned with evolving organizational needs and industry best practices.-Provided feedback to managers regarding gaps in employee knowledge or performance, as advised by the Agent Product Services department. Assisted in closing these gaps through targeted training initiatives.-Participated in train-the-trainer programs, enhancing my own skills and knowledge to deliver effective training to employees.-Collaborated with the Global Leadership Team to identify and implement new and existing training programs. Drove improvements in policies, processes, and system functions to optimize employee learning and development. Communicated evaluations and results from training content to track progress towards organizational goals.By fulfilling these responsibilities and leveraging my skills, I contributed to the ongoing growth and development of all employees, fostering a knowledgeable and skilled workforce within the organization.

My primary responsibility was to prepare and deliver training to all employees as per their specific needs. I played a crucial role in ensuring that employees were equipped with the necessary knowledge and skills related to company software, procedures, and programs. Key responsibilities included:-Effectively delivered training sessions, covering various aspects such as software usage, company procedures, and program understanding. This involved scheduling, preparing, and managing all training sessions and logistics.-Collaborated with executive staff to identify weaknesses within the organization and developed targeted solutions. This included creating and maintaining training programs for both front-line and support staff.-Selected, designed, evaluated, and updated training content to measure and track progress and effectiveness. Continuously assessed the training material to ensure it aligned with evolving organizational needs and industry best practices.-Provided feedback to managers regarding gaps in employee knowledge or performance, as advised by the Agent Product Services department. Assisted in closing these gaps through targeted training initiatives.-Participated in train-the-trainer programs, enhancing my own skills and knowledge to deliver effective training to employees.-Collaborated with the Global Leadership Team to identify and implement new and existing training programs. Drove improvements in policies, processes, and system functions to optimize employee learning and development. Communicated evaluations and results from training content to track progress towards organizational goals.By fulfilling these responsibilities and leveraging my skills, I contributed to the ongoing growth and development of all employees, fostering a knowledgeable and skilled workforce within the organization.

This role was crucial in supporting the Touring department and managing client travel requirements. I was responsible for managing client travel requests, ensuring seamless communication, and producing accurate and high-quality documents. Key responsibilities included:-Proactively and promptly responded to all communications and correspondence with clients, ensuring excellent customer service and building strong relationships.-Produced accurate and high-quality documents, following internal and external standards to maintain professionalism and meet client expectations.-Managed multiple deadlines efficiently and effectively, balancing workload priorities with minimal supervision.-Processed all travel requests, including air, road, and charter travel arrangements, ensuring accuracy and timely execution.-Balance company revenue objectives with client needs when negotiating offers, striving for mutually beneficial agreements.-Took prompt and effective action on all required company tasks, as well as client or supplier processes, to ensure the availability of correct information for uninterrupted service delivery.-Developed a comprehensive understanding of the tasks and requirements within the Touring department, aiming to progress into a Tour Specialist role through continuous learning and skill enhancement.-Shared business opportunities and potential leads with the Sales team, fostering collaboration and maximizing revenue generation.-Actively promoted the TAG App, ensuring clients were aware of its benefits and encouraging its utilization for a streamlined and enhanced travel experience.-Took on Tour Assistant tasks as required, providing support to the team and contributing to the overall success of the Touring department.By effectively fulfilling these responsibilities, I played a vital role in delivering exceptional service to clients, maintaining operational efficiency, and contributing to the growth and success of the Touring department.

My primary responsibility was to proactively assist the Touring department staff in managing client travel requirements. I played a crucial role in providing administrative support; ensuring effective communication with clients, suppliers, and agents. Key responsibilities included:-Processed a diverse range of tasks for Touring agents; handling various administrative duties for multiple agents and tours simultaneously. This included data entry, document preparation, answering phones, and other administrative responsibilities.-Communicated promptly and proactively with clients, suppliers, and agents, ensuring clear and timely information exchange to facilitate smooth travel arrangements.-Managed multiple deadlines efficiently, balancing workload priorities with minimal supervision, to meet the time-sensitive requirements of the Touring department.-Processed and managed service fees for services rendered, ensuring accurate and timely invoicing and revenue tracking.-Balanced company revenue objectives with client needs when negotiating offers, striving for mutually beneficial agreements that align with business goals.-Developed a comprehensive understanding of the tasks and requirements within the Touring department, with the aim of progressing into a Tour Coordinator position through continuous learning and skill development.-Managed large amounts of data and made quick decisions regarding the data that must be provided to different stakeholders, ensuring accuracy and relevance.-Fulfilled the responsibilities of a Data Entry Clerk, supporting data entry and maintenance tasks as required.By effectively executing these responsibilities I played a vital role in supporting the smooth operations of the Touring department, ensuring efficient administration, effective communication, and accurate data management. My contributions helped facilitate exceptional client experiences and contributed to the overall success of the organization.

My role was pivotal in managing and organizing large volumes of data associated with company acquisitions. I played a critical part in ensuring accurate and efficient data entry, managing supplier information updates, and tracking ongoing travel arrangements. Additionally, I was responsible for verifying data integrity and communicating necessary changes to relevant parties. Key responsibilities included:-Entered data swiftly and accurately into the FileMaker Pro system, maintaining data integrity and consistency.-Managed additions and updates to supplier information as requested from all US offices, ensuring that the database remained up-to-date and relevant.-Created and maintained service files to track ongoing travel, facilitating organized and accessible information for effective management.-Verified large amounts of data to ensure accuracy and completeness, promptly identifying and addressing any discrepancies. Communicated necessary changes to the parties involved to maintain data integrity.-Actioned administrative tasks such as answering telephone calls, sending faxes, and fulfilling other miscellaneous needs that contributed to the smooth functioning of the data management process.By effectively executing these responsibilities, I contributed to the successful management of data associated with company acquisitions. My attention to detail, efficient data entry, and organized approach supported informed decision-making and fostered effective communication across departments.

Responsible for various responsibilities during the Pop-Up Exhibition and Auction, "That's From Disneyland!" -Provided general information on exhibit to patrons.-Managed crowds during peak hours.-Organized inventory and provided customer service in the gallery gift shop.-Managed concessions for special events, including inventory and cash management.-Performed duties of phone bidder for individuals bidding remotely for auction items.

As an Administrative Support Specialist in the Finance department, my primary responsibility was to provide comprehensive administrative support to ensure the smooth functioning of departmental operations. I played a crucial role in various tasks related to data entry, document management, mail handling, and report creation. Key responsibilities included:-Entered budget data for the 2019 fiscal year into the Eden program, ensuring accurate and timely input of financial information.-Opened, sorted, and organized incoming mail related to business licenses, maintaining an efficient system for document management.-Organized, addressed, and stuffed outgoing mail for business license renewals, ensuring timely and accurate communication with relevant parties.-Scanned, organized, and filed processed renewal forms and accounts payable paperwork, maintaining a systematic approach to document management.-Prepared and scanned documents, as well as updated online files, ensuring that electronic records were up-to-date and easily accessible.-Entered deposit information for city organizations into the Quadrant system, maintaining accurate financial records and facilitating financial transactions.-Created various reports for bank reconciliation, providing vital financial information to support accurate accounting practices.-Proofread documents to ensure accuracy and compliance before submission to the City Manager, maintaining high-quality standards in all communications.By effectively fulfilling these responsibilities, I provided crucial administrative support to the Finance department, contributing to the accurate management of financial data, efficient document handling, and effective communication. My attention to detail and organizational skills played a vital role in maintaining smooth operations within the department.

As a Bank Teller in the banking industry, my primary responsibility was to deliver exceptional service to customers and address their banking requirements. I played a vital role in creating a positive and welcoming atmosphere for customers while assisting them in managing their financial needs. Key responsibilities included:-Engaged with customers in a friendly and professional manner, creating a welcoming atmosphere. Made customers feel valued and appreciated from the moment they enter the branch.-Processed various financial transactions for customers with precision and attention to detail. Ensured accuracy in handling deposits, withdrawals, transfers, and other banking transactions. Demonstrated knowledge of banking products and services to assist customers effectively.-Identified opportunities to streamline and improve customer experience in financial services. Recommended and promoted digital banking options, self-service channels, and automated features. Provided guidance on how customers can leverage technology to make their banking more convenient.-Recognized customers' needs beyond basic transactions and offered personalized assistance. Introduced customers to bankers or advisors who can provide guidance on financial goals. Collaborated with the team to identify opportunities for cross-selling and up-selling.In this role, I was a trusted point of contact for customers, responsible for ensuring their satisfaction and helping them achieve their financial objectives. My exceptional customer service skills, attention to detail, and proactive approach contributed to the overall success of the banking team and fostered long-term customer relationships.

Responsible for providing customer service and managing the Escape Room experience for customers.-Greeted customers, answered phone calls, and answered general questions about Escape Plan.-Managed the game experience for customers.-Communicated tips, rules, and specific game information to customers before, during, and after games.-Problem solved to repair broken props or manage technical issues within a game.-Performed general cleaning and maintenance projects.

Responsible for in person ticket transactions at the Colonial Life Arena box office.-Assisted customers in purchasing live event tickets, utilizing the Ticketmaster Host system.-Provided customer service.

Responsible for creating a positive experience by providing a superior level of customer service.-Handled all front desk operations such as checking in guests, processing guest purchases and giving tours to prospective members.-Maintained a cleanly facility.

Responsible for developing the 10th anniversary CSRI conference action plan, expecting an average of 275 attendees. -Planned and managed a new networking event with Dr. Marc Williams of Williams Communication.-Developed the CSRI conference master schedule.-Planned conference academic panels.-Managed 4 student coordinators.

Responsible for overseeing the successful administration of the annual conference, the office and associated research projects reporting directly to Institute Director, Dr. Richard Southall.-Created an Excel spreadsheet utilized to track, manage and update academic abstracts submitted for consideration to annual conference from submission to notification.-Communicated with academics, students, professors and special guests, utilizing multi-line phone system and Outlook.-Managed and trained 5 undergraduate volunteers throughout research participant search, including evaluation and feedback.-Served as on-site, pre-and post-event contact for travel, lodging, technology, and hospitality needs.-Assisted in the planning of the conference along with 6 other members of the planning committee.-Assisted with credential stuffing, distribution, and registration during the check in process.

Responsible for imaging all relevant documents that come into the shared services center associated with American Cancer Society events and donations-Imaged event donations sent in by offices from all over the United States-Imaged documents with donor and participant information from offices.-Processed donation and donor information through system correctly.-Troubleshooted technology issues.-Assisting other departments as needed.

Responsible for processing donations and mail for the American Cancer Society from all over the country.-Organized incoming mail and donations for accurate processing.-Accurately recorded donor and event information into nationwide database.-Assisted in preparing all donations for deposit.

Responsible for serving food and beverages to customers while providing for customer service.-Took to go, room service and in restaurant customer orders and served it accurately 95% of the time.-Ensured a cleanly bar and restaurant and polished and restocked silverware, glassware, and the bar.-Delivered room service orders.-Assisted in cleaning, preparing and organizing kitchen area.

Responsible for completing ticket office transactions over the phone, online and in person.-Utilized the Wintix ticketing system to process orders-Prepared, organized, and distributed will call tickets-Provided customer service by answering questions about productions and assisting people with orders and issues.

Responsible for assisting students interested in studying abroad, students currently studying abroad or students who will be studying abroad in the future. -Managed administrative tasks such as organizing, filing, and updating matriculation matrix.-Created and updated social media accounts-Created marketing materials-Answered student questions about programs and performed program searches on their behalf.

Responsible for different production positions for American Spirit Dance Company shows.-Advanced from fly crew to head fly person, responsible for all flys in the show as well as managed fly crew.-Provided wardrobe assistance before, during and after dress rehearsals, technical rehearsals and shows as well as managed a dressing room of 30 performers.-Produced sound for rehearsals and shows and responded to stage manager cues.-Recorded company rehearsals for choreographers and photographed technical rehearsals and shows for promotional materials.-Managed ticket office operations including will call, selling of tickets and providing customer service as well as oversaw 7 ticket office staff spread over several shifts.

Responsible for entry-level administrative office work, special projects as assigned and all elements of All Sports events.-Provided administrative support for the office by answering phones, greeting visitors and keeping office organized.-Assisted in marketing plans by completing assigned projects such as producing radio spots.-Planned, organized and implemented the annual All Sports Board Dinner.-Coordinated and organized Red Cross Drive for tornado relief.-Staffed All Sports events from Oklahoma State Games to NCAA and Big 12 events.-Participated in evaluation of events and organizational meetings.

Responsible for maintaining an Excel spreadsheet of all music pitches from all members of creative teams.-Ensured accurate logging of pitch information into Excel.-Assisted in ensuring artists receive publishing rights by registering music and lyrics.-Assisted in day to day management of office including running errands.

Responsible for accurate record of statistics for all intramural sports, managing special events and staffing games.-Entered scores and statistics into online website-Prepared game binders for all intramural games-Kept a log of employee commendations and warnings-Made phone calls to various people-Kept clock, score and statistics at games.-Created and updated the participant database