E-Commerce Customer Care Application• Implemented a password change log feature, boosting account recovery to 80% on first contact duringAccount Takeovers.• Integrated banking domain APIs, reducing query resolution time by 40%.• Led the architectural redesign of a legacy Customer Care Application, enhancing the global search feature tohandle complex queries.• Resolved a critical caching issue, enhancing data accuracy and reliability, and achieving a 20% faster… Show more E-Commerce Customer Care Application• Implemented a password change log feature, boosting account recovery to 80% on first contact duringAccount Takeovers.• Integrated banking domain APIs, reducing query resolution time by 40%.• Led the architectural redesign of a legacy Customer Care Application, enhancing the global search feature tohandle complex queries.• Resolved a critical caching issue, enhancing data accuracy and reliability, and achieving a 20% faster resolutionof customer queries.• Integrated an API to fetch customer signatures for delivered shipments, reducing chargebacks by 50%.• Coordinated with Front-End and QA teams to analyze and adapt features, successfully integrating solutionsand resolving production defects collaboratively.• Implemented a feature for fraudulent orders, calculating customer fraud scores and reducing seller financiallosses by 25%. Show less

Parking Solution• Collaborated on the development of the ”ParkedIn App,” a geo-location-based solution to help users findnearby parking.• Implemented APIs using Spring Boot with Spring Security for authentication, and managed records ofprevious and upcoming bookings.

Directed & guided a diverse team of 80+ members, fostering a collaborative and innovative codingenvironment.

Published 10 articles based on Data Structures and Algorithms.Enhanced Knowledge of Data Structures and Algorithms.