Technical Business Analyst
Current- Designing and maintaining SharePoint sites for diverse clients by staying current with industry trends and best practices, resulting in 15% increase in client satisfaction- Collaborating with cross-functional teams to identify business requirements and converted them into technical specifications through detailed business flowcharts and documentation, resulting in a 30% increase in project efficiency- Establishing and maintaining effective communication channels with stakeholders, team members, and clients using JIRA, resulting in seamless project updates and issue resolution- Developing and implementing comprehensive test plans, test scenarios, and test cases for integration and user acceptance testing (UAT), ensuring compliance with functional and performance requirements, and minimizing project risks- Utilizing SQL for ad hoc data analysis to identify trends and patterns, facilitating informed project decision-making, and driving continuous improvement efforts- Creating data visualizations using Tableau and Excel to communicate insights and trends to stakeholders, resulting in an improved understanding of complex data and enhanced decision-making