Responsible for the following Genesys CCaaS & UCaaS Products:- Chat Collaborate - Content Management- Voicemail- Fax• Led the development and roadmap execution of Genesys Cloud Collaboration Solutions, Chat collaborate, voicemails, faxes, and content management via JIRA, New Relic, & Intranet documentation.• Coordinated cross-functional teams, including product management, sales, and development, to deliver comprehensive training materials and support strategic sales efforts.• Innovated customer product usage insights through data instrumentation, enabling a usage-based billing metrics engine and improving transparency for customer billing data.• Drove business transformation by evaluating and implementing new business models, bundles, and pricing strategies, aligning with platform evolution and market demands.• Leveraged 7+ years of experience in cloud solutions and product management, leading high-performance teams and utilizing deep analytical skills for optimal product and market strategy execution.

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• Managed entire sales enablement process for NICE Performance Management (NPM) and CXone Performance Management (CXone PM) using Clearviewlive technology, resulting in $39 million in product sales.• Introduced customer-driven enhancements for NPM and CXone PM products based on Agile Iterations, boosting customer satisfaction.• Spearheading cloud migration and modernization of legacy NPM, transforming it into the SaaS and CCaaS CXone PM Next Generation platform.• Coordinated with procurement to onboard Reprise, Tableau, and Adobe XD vendors to create sales demos, ensuring successful product launches.• Led customer success group to gather feedback and implement changes within product strategy and sales to optimize NPM and CXone PM products.• Conducted Proof of Concepts (POCs) for Back office and Front office customers in Healthcare and Insurance industries, resulting in new business opportunities.• Conducted competitive analysis for WFM, QM, PM, and Omni-channel products such as Genesys, Five 9, Verint, Centrical, DOMO, etc. to identify market trends and opportunities.• Conducted extensive research and collaborated with customers and stakeholders to identify market needs and defined roadmaps, prioritized features, use cases, and user stories.• Aligned roadmaps across teams and managed sprint backlog to ensure successful execution, resulting in improved product quality and customer satisfaction.• Shaped agile process with engineering to serve the team’s greater needs, improving team productivity and reducing time-to-market.• Demonstrated excellent decision-making skills in balancing constraints in scope, complexity, and time-to-market, resulting in on-time and on-budget product deliveries.

• Managed the end-to-end process from product development to launch for complex initiatives, ensuring execution was aligned with project plans and delivered on-time and on-budget.• Fostered strong relationships with external clients, resulting in $600,000 in cost savings and increased customer satisfaction.• Designed, engineered, and built a SaaS product that detects payment fraud through customer service calls, reducing fraud losses and improving payment security.• Owned, managed, and communicated product roadmaps for assigned products, collaborating with industry analysts, delivery teams, and relationship management teams to ensure successful product launches.• Collaborated with engineers to create technical designs, develop, test, and solve complex problems that drove the SaaS solution from concept to production.• Led the full product cycle, including ideation, research, design, development, testing, and launch, resulting in improved product quality and customer satisfaction.• Presented product demos to colleagues, business members, and executives, demonstrating the product's value proposition and features.• Performed acceptance testing for user stories and features, ensuring successful product delivery and quality assurance.

• Aligned product and marketing strategies with individual stakeholder visions across various AT&T projects, including DirecTV, U-Verse, Broadband, Video, Mobility, and Customer Support.• Led the efforts of five teams comprising 35+ developers in creating a $10M Coaching and Customer Support SaaS tool, resulting in savings of $25M in its first year and projected savings of $50M in 2021.• Spearheaded a customer support automation project using Node.js, Vue.js, and other JS frameworks, saving AT&T $1.2M in annual costs dealing with Ambush messages.• Proposed two concepts to increase revenue by $650+M: (1) ALYCE - Connect all AT&T Customer IOT devices via voice assistants such as Siri, Google Assistant, Alexa, and Cortana. (2) Integrate social component where users can create playlists and share directly on HBO Max platform with family and friends.• Designed a SaaS cross-platform social media networking mobile app that connects AT&T's Technology Development Program professionals across the USA.• Utilized Python and JavaScript to create a responsive platform that anticipates natural disasters and their impacts on AT&T assets, employing big data analytics to devise machine learning models on RapidMiner to show impacted applications.• Managed the development, marketing, and sale of DIRECTV products throughout the product life cycle.• Spearheaded the Identity Access Management transition between AT&T and DIRECTV with a budget of $10 million, overseeing 15 developers and three program managers.• Conducted customer research, analyzed needs and priorities, performed competitive analysis, and prepared business cases for new products and services.• Partnered with business, technology, and UX teams to design products that met the needs of the business with minimal investment, defined product roadmaps and plans, and managed budgets and funding requests.

• Provide restaurants the ability to drives sales growth, increase revenue by 40%, enhance order accuracy, and improve customer satisfaction by 80%. • Wrote advanced algorithms in Swift4 and Firebase to capture data and dynamically upsell products in real-time. • Created a platform that allows customers to preorder food and reserve tables. • Created GUI interfaces using HTML5 CSS3 website. • Initiated Direct Sales campaign to optimize marketing strategies beyond e-commerce integration.

• Applied data-driven optimization methods to bolster restaurants’ business models. • Built iOS and Android Application Designs to improve user interface and user experience. • Ensured the continued success of future operations by building a backend database and properly structuring data.

• Crafted Hybrid Cloud Delivery models enabling customers to choose a mix of public and private clouds suitable for their individual needs. • Demonstrated expertise in cutting-edge Oracle’s Ravello Cloud Technology. • Achieved certification in using Python & R for Data Science; documented each work task. • Certified in Data Visualization using digital dashboards in Excel. Scripted in Java and debugged cloud servers.