Vishwanath Pore Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Responsible to provide L3 /project support for the offshore project of a US Client, which includes Windows 2019, 2016 and 2012 servers.• Worked on Azure Active Directory and Azure services like Virtual Machine, Backup, Storage and Load Balancer.• Worked and Managed AWS services like EC2, Route 53, IAM, Load Balancer and Certificate Manager.• Performed new virtual machine builds, resource management and decommissioning.• Administered VMware vCenter server 6.7 and VMware ESXi 6.7 infrastructure.• Performed patch management for Windows servers including Domain controllers, Production and non-production servers using Ivanti Patch Management.• Actively monitored VMs alerts in Zabbix like performance and disk usage and acted on them.• Management of SSL certificates including certificate renewal and Certificate enrollment at Comodo manager.• Used Jira and Confluence for project management• Conducted training sessions for teammates and shared knowledge.

Pune Area, India

• Managing Windows 2012 & 2008 servers remotely to ensure uptime 24*7 for offshore project in US.• Managed all aspects of 900+ Windows servers (virtual and physical), including server builds, troubleshooting, patching and decommission.• Active Directory administration including Group Policy management, DNS and DHCP.• Worked with respective hardware vendors for part failure and replacement.• Excellent experience in managing VMware ESXi host 5.5 and VCenter infrastructure.• Performed new VM builds, vMotion, snapshots, cloning and resource management.• Troubleshoot Windows server backup issues (Avamar EMC Backup).• Following ITIL guidelines Incident / Change Management and SLA defined by the customer.• Provided 24x7 rotational support on Incident, Change and Problem Management.

Pune

• Worked on User Management like creating, changing and deleting user accounts as per request.• Performed regular health checks for the windows server and OS, CPU and memory utilization.• Deployment of Virtual machines using templates and cloning and troubleshooting issues.• Monitored all system errors and critical system alerts.• Troubleshooting and monitoring disk usage and CPU utilization and windows services using Application Manager Tool.• Server hardware administration and keeping bios and firmware updated.• Analyzed and resolved routine issues - Performance issues (Space/Memory/Processor utilization).• Vendor coordination for replacement of faulty hardware.• Kept updated Windows patches on all servers from the WSUS server and performed error troubleshooting.

Pune Area, India

• Installed & configured windows server and rack mounting of devices in Datacenter.• Performed daily system monitoring and basic troubleshooting of all aspects of Windows servers.• Maintained connectivity between hosts and first-level monitoring and troubleshooting of the physical network in DC.• Took backup of Windows, Linux and AIX servers on LTO tapes and monitored NetBackup job queue.• Knowledge of backup tape cartridge change and retention policy.• Maintained customer IT infrastructure details like rack designs, inventory and network diagrams.• Creating Monthly reports (MIS) including uptime of devices in the data center.• Attending incidents and tickets using BMC Remedy Action Request Software.