Seasoned IT professional with extensive experience in infrastructure support, Windowsadministration, cloud technologies, and CI/CD pipeline management. Proficient in a wide range oftools and platforms including Splunk, Newrelic, Kubernetes, Azure Cloud, VMware, Jenkins, andJira. Demonstrated ability to streamline operations, enhance system performance, and ensure securityacross diverse environments. Adept at leveraging modern technologies to deliver robust and scalableIT solutions.Database & Cloud Management: Managed Azure Cloud services (Managing implementingand monitoring the identity computing storage, virtual networks and governance), includingvirtual machines, storage, and networking.• Server Support & Administration: Managed and troubleshooted Windows Serverenvironments, ensuring optimal performance and availability.• Containerization & Orchestration: Utilized Kubernetes for deploying and managingcontainerized applications, ensuring high availability and scalability.• Continuous Integration & Delivery (CI/CD): Configured Jenkins for CI/CD pipelines,streamlining the software development lifecycle. Managed API load balancing to maintainweb service reliability.• Configuration Management: Used VMware for virtual environment management andoptimization. Implemented Chef and Puppet for consistent application and infrastructuredeployment.• Firewall & Network Management: Configured and maintained firewalls to safeguardnetwork security and controlled traffic flow. Applied routing and switching protocols touphold network reliability..• Project & Issue Management: Employed JIRA for project management and issue tracking,improving team collaboration and productivity.• Monitoring & Performance: Utilized Splunk for monitoring and analyzing machine-generated data, and New Relic for application performance monitoring. Created multipledashboards and set up alert mechanism.

Working under NTT Data Healthcare Operations centre, as Senior Associate. Troubleshootingusers issue related to software, networking. Supporting various client application. Managing userdata under active directory. Office 365/Exchange administration, Outlook troubleshooting.Responsibilities:System administration: Working on active Directory (FSMO roles, GPO, Global Catalog,Security group, Users), Virtualization. (VMware/Hyper-V), Domain and WindowsNetworking, Backup (Veeam/Datto backup, differential and incremental backup).• IT Service Management & Governance: Implementing ITIL processes viz. Change,Release & Deployment, Incident, Problem and IT Service. Continuity Management.Managing group policies and active directory.• Incident Management and Problem Management: Managing incidents and problemsrelated to the services offered. Updating the incident and problem periodically with theactions / RCA undertaken throughout.• Operations & Service Delivery: Monitoring SLAs, ensuring timely closure of prioritytickets, handling escalations, creating reports.

Working under Cognizant’s Healthcare Operations centre, as Senior Systems Executive.Responsible for access and administration of user account under identity access management(IAM). Creating and managing accounts, servers, and security groups in active directory.Responsibilities:Managing the active Directory, creating and implementing GPO.• Troubleshoot and fix Domain Login Error.• Troubleshoot if virtual machines do not turn on.• Work on ESXI using IDRAC/ILO• O365 management and provide windows support.• Troubleshooting Network Printer and fixing issue• Create a user mailbox and providing the license.