Experienced Customer Service and Sales professional with a demonstrated history of working in the management consulting industry. Skilled in Negotiation, Banking, Sales, Customer Relationship Management (CRM), and Technical Recruiting. Strong human resources professional. Also an expert in recruitment, keen learner, team player and motivator. With 13 years of past experience I carry with my loads of knowledge, which can be used to the best of my abilities.• Proven track record in customer service, sales /marketing and recruiting.• Adept at handling customers and keeping customer experience as a top priority• Skilled at negotiating and a closing sale• Hands-on experience in recruiting both for IT and non-IT domains.• Adhere to productivity and quality standards as defined per customer strata.• Compliance to process flows, SOPs and standing instructions defined for the customer service activity.• Individual objective & KRA accomplishment.• Excellent at maintaining proactive approach towards engaging customers towards improved relationship management and a better understanding of customer requirements & relay the same effect within the organization.• Frequently received positive customer feedback in terms of case management and achievement of organizational targets viz; net promoter score, customer satisfaction index & customer effort score.• Demonstrable presentation & communication skills (written & oral, both in English & relevant vernacular language), Team player and motivator, leadership skills• Systems savvy and basic exposure to MS Office applications.• Focused and dedicated, adapt to change and keen to learn new things• Completed a course in Human Resources - Mega - Certificate in HR Management
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Account ManagerAcquirexThane, Mh, In -
Account ManagerAcquirex May 2022 - PresentPune, Maharashtra, India -
Triage/Customer Service AdviserAlphanumeric Systems Aug 2021 - Nov 2022Mumbai, Maharashtra, India• Answering calls from health care professionals and consumers• Providing resolution as per approved process of Johnson and Johnson.• Escalating calls to relevant teams in case of adverse events and special situations.• Answering emails as per given policies and procedures. • Maintaining given SLA for AHT and call documentation.• Maintaining other given parameters like schedule adherence.• Coaching and mentoring other colleagues as and when required. -
Tech ResearcherAzura Investigations Oct 2015 - Jul 2021Mumbai, Maharashtra, India• Conducting thorough background search for our clients, Criminal record checks, Employee verifications, Sex Offender searches • Coordinating with County and District searches and calling up the courts to check for Criminal Records. • Handling Employee verification, Education Verification, County and State Criminal records and various other criminal records.• Ensuring customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.• Maintaining excellent service standards, going above and beyond to ensure customer satisfaction and retention.• Maintaining database, documentation and various other required documents pertaining to clients as per requirement• Ensuring absolute secrecy of client data• Preparing reports and audits on records.
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Bench Sales RecruiterBrighter Brain Oct 2015 - Aug 2018Mumbai Area, India• Called vendors and checked for suitable openings, • Updated CV of my consultants as per the JD, • Sourced for openings on job boards, portals and through various other online & off-line sourcing methods• Followed up on interviews and also helped backend team with finalizing the contract if the project is won. • Ardently handled various prestigious key Accounts & elite clients such as JP, TCS, IBM, State Clients, etc.• Fostered excellent Relationship Management with Key Persons (SPOC) of clients and followed various consultative strategies.• Strongly abided by company policies, procedures and SOPs.
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Retention SpecialistTech Mahindra Business Services Oct 2014 - Aug 2015Mumbai• Worked under HEART (Handset exchange and retention team). As a Retention Advisor, providing excellent customer service, retain customers and upselling, • Ensured that 3`s retention policy is adhered and not to forget my own performance and the goals set by 3.• Rendered highest level of Relationship Management, formulated & implemented customer retention strategies to retain customers who called to cancel.• Attained maximum possible rate of client/ customer retentions • Completer various approval processes from internal stakeholders• Rendered various monthly, quarterly and biannual reports to management -
L1 Tech AdvisorBank Of America Jan 2009 - May 2014Mumbai Area, India• Ardently handled Customer Service, Customer Retention and sales, Check loanDocuments/ Mortgage underwriting• Ensured Quality Assurance, conducted audits, prepared reports, provided feedback and training. • In AOS L1 job role, handled technical issues of internal employees and customer service. • Help customer with their queries about their mortgage’s, check their loan documents/Mortgage Underwriting, collections and customer service, • Got promoted as a Quality Analyst and was a QA for 18 months then moved to AOS level 1 technical support team. -
Exe-Ops/Team Lead (Customer Support)Ibm Global Process Services Sep 2006 - Aug 2008• Customer Service and technical support, retaining customers • Implemented various cross-selling & up-selling strategies• Trained new joiners and mentored them, monitoring calls. • Handled new associates till a team is allocated to them. • Led Team from 6 to 8 months handling 8 associates for a short span of 5 months.• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. -
Customer Service Advisor/Administration ExecutiveEppco 2003 - 2006Dubai, United Arab Emirates• Handled customers, ensuring optimum level of customer delight by attending day-to-day matters and promptly resolving it up to satisfaction of customers• Ensured company standards are maintained, merchandising of products, maintain inventory, stock-taking• Handled supplies, selling of petrol cards and other petroleum products• Implemented various cross-selling & up-selling strategies• Ensured better customer retention and flow of recurring revenue generations under excellent customer retention • Performed Admin Duties related to the site and the shift in charge and area in charge.
Vishwanath Sinha Education Details
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Economics -
St. Marys School KalinaSsc -
Rizvi College
Frequently Asked Questions about Vishwanath Sinha
What company does Vishwanath Sinha work for?
Vishwanath Sinha works for Acquirex
What is Vishwanath Sinha's role at the current company?
Vishwanath Sinha's current role is Account Manager.
What schools did Vishwanath Sinha attend?
Vishwanath Sinha attended Mumbai University Mumbai, St. Marys School Kalina, Rizvi College.
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1hriindia.com -
2xerox.com, gmail.com -
Vishwanath Sinha
Distinguished Professor And Advisor At The Lnm Institute Of Information Technology JaipurIndia
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