Who is Vishwanath Sinha? Overview
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Quick answer
Vishwanath Sinha is listed as Account Manager at Acquirex, based in Thane, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Vishwanath Sinha.
Vishwanath Sinha previously worked as Triage/Customer Service Adviser at Alphanumeric Systems and Tech Researcher at Azura Investigations. Vishwanath Sinha holds Bachelor'S Degree, Economics from Mumbai University Mumbai.
Company email context
Email format at Acquirex
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Acquirex
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Profile bio
About Vishwanath Sinha
Experienced Customer Service and Sales professional with a demonstrated history of working in the management consulting industry. Skilled in Negotiation, Banking, Sales, Customer Relationship Management (CRM), and Technical Recruiting. Strong human resources professional. Also an expert in recruitment, keen learner, team player and motivator. With 13 years of past experience I carry with my loads of knowledge, which can be used to the best of my abilities.• Proven track record in customer service, sales /marketing and recruiting.• Adept at handling customers and keeping customer experience as a top priority• Skilled at negotiating and a closing sale• Hands-on experience in recruiting both for IT and non-IT domains.• Adhere to productivity and quality standards as defined per customer strata.• Compliance to process flows, SOPs and standing instructions defined for the customer service activity.• Individual objective & KRA accomplishment.• Excellent at maintaining proactive approach towards engaging customers towards improved relationship management and a better understanding of customer requirements & relay the same effect within the organization.• Frequently received positive customer feedback in terms of case management and achievement of organizational targets viz; net promoter score, customer satisfaction index & customer effort score.• Demonstrable presentation & communication skills (written & oral, both in English & relevant vernacular language), Team player and motivator, leadership skills• Systems savvy and basic exposure to MS Office applications.• Focused and dedicated, adapt to change and keen to learn new things• Completed a course in Human Resources - Mega - Certificate in HR Management
Current workplace
Vishwanath Sinha's current company
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9 roles · 23 years
Vishwanath Sinha work experience
A career timeline built from the work history available for this profile.
Account Manager
Current
May 2022 - Present
Triage/Customer Service Adviser
- Answering calls from health care professionals and consumers
- Providing resolution as per approved process of Johnson and Johnson.
- Escalating calls to relevant teams in case of adverse events and special situations.
- Answering emails as per given policies and procedures.
- Maintaining given SLA for AHT and call documentation.
- Maintaining other given parameters like schedule adherence.
Aug 2021 - Nov 2022
Tech Researcher
Azura Investigations
- Conducting thorough background search for our clients, Criminal record checks, Employee verifications, Sex Offender searches
- Coordinating with County and District searches and calling up the courts to check for Criminal Records.
- Handling Employee verification, Education Verification, County and State Criminal records and various other criminal records.
- Ensuring customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintaining excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Maintaining database, documentation and various other required documents pertaining to clients as per requirement
Oct 2015 - Jul 2021
Bench Sales Recruiter
Brighter Brain
- Called vendors and checked for suitable openings,
- Updated CV of my consultants as per the JD,
- Sourced for openings on job boards, portals and through various other online & off-line sourcing methods
- Followed up on interviews and also helped backend team with finalizing the contract if the project is won.
- Ardently handled various prestigious key Accounts & elite clients such as JP, TCS, IBM, State Clients, etc.
- Fostered excellent Relationship Management with Key Persons (SPOC) of clients and followed various consultative strategies.
Oct 2015 - Aug 2018
Retention Specialist
- Worked under HEART (Handset exchange and retention team). As a Retention Advisor, providing excellent customer service, retain customers and upselling,
- Ensured that 3`s retention policy is adhered and not to forget my own performance and the goals set by 3.
- Rendered highest level of Relationship Management, formulated & implemented customer retention strategies to retain customers who called to cancel.
- Attained maximum possible rate of client/ customer retentions
- Completer various approval processes from internal stakeholders
- Rendered various monthly, quarterly and biannual reports to management
Oct 2014 - Aug 2015
L1 Tech Advisor
- Ardently handled Customer Service, Customer Retention and sales, Check loanDocuments/ Mortgage underwriting
- Ensured Quality Assurance, conducted audits, prepared reports, provided feedback and training.
- In AOS L1 job role, handled technical issues of internal employees and customer service.
- Help customer with their queries about their mortgage’s, check their loan documents/Mortgage Underwriting, collections and customer service,
- Got promoted as a Quality Analyst and was a QA for 18 months then moved to AOS level 1 technical support team.
Jan 2009 - May 2014
Exe-Ops/Team Lead (Customer Support)
- Customer Service and technical support, retaining customers
- Implemented various cross-selling & up-selling strategies
- Trained new joiners and mentored them, monitoring calls.
- Handled new associates till a team is allocated to them.
- Led Team from 6 to 8 months handling 8 associates for a short span of 5 months.
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
Sep 2006 - Aug 2008
Customer Service Advisor/Administration Executive
Eppco
- Handled customers, ensuring optimum level of customer delight by attending day-to-day matters and promptly resolving it up to satisfaction of customers
- Ensured company standards are maintained, merchandising of products, maintain inventory, stock-taking
- Handled supplies, selling of petrol cards and other petroleum products
- Implemented various cross-selling & up-selling strategies
- Ensured better customer retention and flow of recurring revenue generations under excellent customer retention
- Performed Admin Duties related to the site and the shift in charge and area in charge.
2003 - 2006
~3 yrs
3 education records
Vishwanath Sinha education
Bachelor'S Degree, Economics
Ssc
St. Marys School Kalina
Education record
Rizvi College
FAQ
Frequently asked questions about Vishwanath Sinha
Quick answers generated from the profile data available on this page.
What company does Vishwanath Sinha work for?
Vishwanath Sinha works for Acquirex.
What is Vishwanath Sinha's role at Acquirex?
Vishwanath Sinha is listed as Account Manager at Acquirex.
Where is Vishwanath Sinha based?
Vishwanath Sinha is based in Thane, Maharashtra, India while working with Acquirex.
What companies has Vishwanath Sinha worked for?
Vishwanath Sinha has worked for Acquirex, Alphanumeric Systems, Azura Investigations, Brighter Brain, and Tech Mahindra Business Services.
How can I contact Vishwanath Sinha?
You can use AeroLeads to view verified contact signals for Vishwanath Sinha at Acquirex, including work email, phone, and LinkedIn data when available.
What schools did Vishwanath Sinha attend?
Vishwanath Sinha holds Bachelor'S Degree, Economics from Mumbai University Mumbai.
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