Proven Customer Service Leader with 18+ years of rich cross cultural and multi-industry experience in delivering Customer Delight.Customer Support expertise across various industries including Telecom, Mobile Phones, E-Commerce, Retail and Consumer Electronics.Key strengths include operations management, vendor management, Call Centre Transition Set-up & Management, Contact Centre Operations & Telecom set up, Process Design & Management, Pricing and Contract Negotiation, Strategic Planning, Supply Chain Management & IVR/Project Management, AI Bots and Self-Serve options.Introduced multiple solutions for Training and Development, Quality Analysis and Process improvements and helped KPI improvement year on year.

Worked with Star CJ Network India Pvt. Ltd. - a 50:50 JV between Star Network India(part of News Corp) and CJ O Shopping (part of CJ Corporation) of South Korea.Establishment of the company in 2009 - Along with my team, we set up homeshopping business in India with Korean management and took it to new heights year on year.Lead vendor management operations such as Contact Centre, SMS, Business data analytics, Business market research services, IVR Payment solution & Telecom of vendor partner, call centre transition set-up & service deliveryHeaded the teams across multiple locations for successful process operations and developing procedures, service standards & knowledge transfer processes for business excellence. Leading IVR project activities from conceptualization to execution

Setup the entire Contact Centre from scratch and was the Centre Head for Home Shopping ChannelEnd to End operation management and worked in multiple locations across the countryPlayed a crucial role in all launches of TATA Tele Services in many key regions