Michael Samson Email & Phone Number

South Africa

Agritech startup focused on poultry production

London, United Kingdom

My objective is to implement a sustainable IT operational platform that future-proofs the business operations, reduces IT system complexity, risks and costs associated with supporting IT systems.- Manage operational IT systems including server and network infrastructure, business services, desktop and mobile equipment- Plan and implement system changes to.

London

Clarify D8a are a software development startup focused on the construction industry. - Helped with product design and branding during product development stages- Assisted with pricing structures- Helped design sales and support structures

London, United Kingdom

- My overall objective was to improve the Customer experience. - Streamlined administration processes to improve levels of Customers engagement- Designed and implemented workflow to improve reporting capabilities- Implemented and measured KPIs with custom CRM tools- Helped improve team moral with recognition programs

London, United Kingdom

Ashurst in a leading international law firm with 28 offices in 16 countries. - Administration of BES servers for devices deployed globally- Supported internal helpdesks with fault resolution- Helped draft and implement policies to improve performance

London, United Kingdom

- Managed new sales administration and processes- Ensured continuity by implementing workflow into processes- Improved the Customers experience with more frequent contact and by reducing order processing times- Reduced risk through improved reporting and forecasts- Improved our value proposition through engagement with technology providers including.

London, United Kingdom

Mace is a international consulting and construction company - Simplified managing mobile assets spread across Europe- Help identify anomalies and reduce overall mobile expenditure- Centralised management of mobile assets- Performed accounts analysis to understand mobile expenditure- Added value added services to improve the quality of the services and.

Cape Town Area, South Africa

Vodacom is SA's leading mobile network operator on the forefront of technology and innovation. - Core function was incident and problem management of network data services- Co-ordination of resolution within SLA stipulations- Reporting on problem impact- New product evaluations and ad hoc staff training

Port Elizabeth Area, Cape Town

- B2B sales and support of mobile voice and data services- Solutions included including private APNs and M2M- Supported direct channel partners to help with data solution sales- Provided regular reports on sales pipeline and forecasts- Managed Customer relationships to improve their experience, influence investment decisions and build long term.

Cape Town Area, South Africa

- Identify network faults and manage resolution incident and problem resolution- Supported services included text, content-based and data services- Working and comply with ISO 20000 standards- Maintain interdepartmental relationships and exercise influential to achieve set objectives- Reports on operational and financial impact of network.

Cape Town Area, South Africa

- Based in an inbound contact centre, helped Customers with all product related queries- Escalated incidents- Engaged with Customers to improve their experience and improve loyalty

Education record

Education record