David Wood Email & Phone Number

Windsor, ON, CA

Waterloo, Ontario, Canada

• Manages the development and implementation process of a company’s programs and services. Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing programs. Monitors the.
• Portfolio Management – Coordinate projects to align to the stage of the product in the product lifecycle. Manage the customer experience for products contained in the assigned portfolio
• Project Planning and Management – Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress.
• Team Management – Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; mentoring.
• Process Management and Improvement – Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
• Team building – promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the.

Waterloo, Ontario

* Escalation point for our world-class technical support team. * Assisted companies with planning and implementation of our enterprise solutions.* Built relationships with customers to provide world-class customer service and support. * Focused on end-to-end support and resolution, providing root cause analysis, and steps to ensure that any environmental.

I assist in the management and support of Chrysler LLC Lotus networks. Part of my responsibilities are to provide input on infrastructure issues. We determine ways to best allocate and manage storage space, optimum server configuration and scalability, as well as user migration and support, and server allocation based upon geographical needs.

My main function was to listen to customer concerns and to develop solutions to address those concerns. These solutions consisted of aligning and integrating the right software to address the customer need and recommending and constructing the correct network and hardware capability for the need at hand. These solutions ranged from web commerce sites and.

My primary purpose in this position was to assist the sales team by listening to customer needs and developing software solutions from our portfolio to best address those needs. Often, this would also require determining hardware and network needs to arrive at the overall solution.* Business Analysis – determine the business framework the customer operates.

* Provided pre-sales and post-sales support for IntelliWatch customers* Performed installations of the IntelliWatch suite of products* Provided on-site and telephone support for customers* Provided Notes consulting information regarding optimization of client Notes environments* Assisted the sales team in generating leads

* Team Leader / Project Manager in charge of maintaining Chrysler's World-wide Lotus Notes network* Team Leader for Call Center Projects including Concentric Networks and Price Waterhouse* Provided call center support for over 200 end-user applications* Performed as a Travel Trainer contracted to Ford Motor Company