Justin Morales Email & Phone Number

*Positivity - Integrity - Commitment*Business operations and customer care management professional with 5 + years of diverse experience in client-facing roles within the services, manufacturing, and distribution of Fine Art and Imported luxury goods.Throughout my career, I have gained valuable insights and understanding of processes encompassing the entire value chain with the end goal of driving both organizational success and customer success through effective client/customer management.►Managing $450K wholesale accounts to timely and profitable completion, overseeing budgets, and adherence to scope.►Driving operational efficiencies through implementation of lean best practices and improvement of team organization and productivity through.►Managing wholesale portfolio comprising 100+ B2B accounts, serving as production manager for product and service offerings with the focus on maximizing customer value.►Exceeding projected quarterly sales and renewal targets by 125% to 300% through the delivery of customer-focused solutions.►Leveraging operations knowledge and understanding of market requirements to increase revenue 15-20% in underperforming segments.Specialties: Project Management, Account Management, Cross-functional team leadership, Operations, Change Management, Client Relationship Management, Customer Success, Supply Chain Management, Client Aquisition & Retention, Continuous Improvement, Quality, Market Analysis.