Led client relationship management efforts, ensuring high levels of satisfaction and retention while achieving an NPS score above 80% by delivering exceptional service and resolving client issues, meeting the standards for excellent customer service.Managed a team of 20 members, utilized analytical expertise and industry knowledge to deliver high-quality strategic and tactical analyses and reports for clients, meeting the requirements for excellent administrative and organizational skills.Conducted market research and analysis using PowerBI, SQL, Python, and Excel to deliver actionable insights to clients from diverse geographies including Middle East, Americas and South East Asia.Developed and implemented research methodologies to address client needs and deliver high-quality reports, while actively participating in learning and development efforts to enhance team capabilities.Spearheaded research and development initiatives to identify new profit centers and drive business growth and collaborated with cross-functional teams to fulfil data needs and address operational issues, ensuring effective teamwork and collaboration.Served as a key member of the review committee within the strategic committee by ensuring the seamless operation of the company's diverse functions and providing recommendations to senior management as needed.

Led end-to-end projects, utilizing financial modeling and market analysis to drive substantial financial gains for clients, while conducting in-depth consumer research to translate data into actionable business recommendations for revenue growth.Gathered critical market intelligence to identify emerging trends and opportunities for innovation, conducting complex data analysis to pinpoint issues, surface insights, and recommend risk mitigation strategies.Developed data visualization reports and dashboards using PowerPoint and Power BI, enhancing operational efficiency and monitoring key performance indicators, while managing relationships with external vendors to ensure seamless collaboration and high-quality project outcomes.Collaborated closely with engagement managers to understand client requirements, providing exceptional service and actively participating in learning and development efforts to enhance team capabilities.

Managed and assisted the Advisory group with the first Consulting Development Program (CDP) in India, encompassing recruitment, onboarding, training, and staffing of campus hiresPlayed an integral role in establishing Optum Advisory Services in India, overseeing the hiring, onboarding, training and staffing of new hiresCreated and managed daily events for 1000+ analytics practitioners, promoting knowledge sharing and professional development

Conducted extensive market research to identify target customer segments and market opportunitiesEngaged with potential clients, showcasing the mobile application's relevant features and benefitsParticipated in exhibitions to source potential clients and expand the customer baseExecuted digital marketing campaigns and maintained regular communication with customers and clients. Planned and executed A/B experiments, utilizing statistical analysis to derive conclusive results.