Michael Myers Email & Phone Number

Santa Rosa, California, United States

Call Center Supervisor for FQHC Community Health Center.

Sebastopol, California, United States

Sebastopol, California, United States

• Electronic Medical Record (EMR) Project Management Coordinator during implementation and installation.• Physician EMR training and support, tele-medicine program.• Physician Relations Liaison managing all on and off site issues.• Supported the IT department by managing the following: EMR password reset, privileges adjustment, printer set up, EMR problem resolution with vendor support, as well as, internal IT problem resolution.• Managed patient customer services element by… Show more • Electronic Medical Record (EMR) Project Management Coordinator during implementation and installation.• Physician EMR training and support, tele-medicine program.• Physician Relations Liaison managing all on and off site issues.• Supported the IT department by managing the following: EMR password reset, privileges adjustment, printer set up, EMR problem resolution with vendor support, as well as, internal IT problem resolution.• Managed patient customer services element by assisting patients with access to communicate with family members and resolving patient concerns.• Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.• Provided excellent service and attention to customers when face-to-face or through phone conversations. Show less

Sebastopol, California, United States

• Assisted with the daily operations of the facility as a non-clinical administrator on-call.• Developed leadership team meeting promoting a continued education program for management.• Executed on-time and under-budget project management on complex issues for senior leadership.• Compiled physical and digital documents, charts and reports to meet business and patient need.• Oversaw the Case Management and Discharge Planning department and covered when necessary.

Sebastopol, California

•Created and maintained accurate and confidential patient files according to regulatory mandates.• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.• Develop, coordinate, and implement ongoing and appropriate discharge plan for patients.• Collaborate with the patient, family, and members of the multidisciplinary healthcare team to ensure a safe and effective continuum of care beyond the patient's hospital visit.• Promote safe and… Show more •Created and maintained accurate and confidential patient files according to regulatory mandates.• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.• Develop, coordinate, and implement ongoing and appropriate discharge plan for patients.• Collaborate with the patient, family, and members of the multidisciplinary healthcare team to ensure a safe and effective continuum of care beyond the patient's hospital visit.• Promote safe and timely discharges with a focus on patient satisfaction and financial efficiency.• Assist patients and their families by thoroughly answering all questions regarding the patient's visit as well as those involving future healthcare services. Show less

Sebastopol, Ca

• Worked with staff from multiple disciplines (Call Center, surgical scheduling, pre-operative, case management and discharge planning) to create departmental policies, procedures and processes.• Leveraged talent management techniques to recruit and develop a motivated and knowledgeable team through playing an instrumental role in staff selection, training, and collaboration.• Created and implemented new model of healthcare sales and service department from initial point of contact… Show more • Worked with staff from multiple disciplines (Call Center, surgical scheduling, pre-operative, case management and discharge planning) to create departmental policies, procedures and processes.• Leveraged talent management techniques to recruit and develop a motivated and knowledgeable team through playing an instrumental role in staff selection, training, and collaboration.• Created and implemented new model of healthcare sales and service department from initial point of contact through to discharge.• Provided hospital information via phone and in person to patients, physicians and the general public.• Assisted with patient and physician outreach and education, internal communications and vendor relations.• Worked with communications vendor to maintain phone system.• Assisted in the 1st re-opening of an acute care hospital in CA history. Show less

Santa Rosa, Ca

• Streamlined daily operations using project management methodology to direct workflow planning, service administration, and goal planning for direct report.• Promoted compliant and enthusiastic service culture through maintaining Card Services Procedures Manual and Department Business Continuity Plan.• Met and overreached budget goals through cost-effective forecasting, planning, and management, including General Ledger maintenance.• Grew and developed Card Rewards Program… Show more • Streamlined daily operations using project management methodology to direct workflow planning, service administration, and goal planning for direct report.• Promoted compliant and enthusiastic service culture through maintaining Card Services Procedures Manual and Department Business Continuity Plan.• Met and overreached budget goals through cost-effective forecasting, planning, and management, including General Ledger maintenance.• Grew and developed Card Rewards Program, achieved Visa balance growth objectives, and converted ATM fleet to a new communications vendor and adding system enhancements for withdrawal options. Show less

Santa Rosa, Ca

• Provided immersive management and thorough leadership in directing all facets of operations to optimize service delivery, including strategic goal and action planning, client relations, and routine compliance auditing.• Leveraged talent management techniques to develop a motivated and knowledgeable team through playing an instrumental role in staff selection, training, and evaluations.• Monitored and evaluated processes, products, and delivery channels to identify and implement… Show more • Provided immersive management and thorough leadership in directing all facets of operations to optimize service delivery, including strategic goal and action planning, client relations, and routine compliance auditing.• Leveraged talent management techniques to develop a motivated and knowledgeable team through playing an instrumental role in staff selection, training, and evaluations.• Monitored and evaluated processes, products, and delivery channels to identify and implement opportunities for improvement.• Equipped staff with knowledge of products, services, and KPI's and cultivated a reward and recognition culture to promote high-level performance.• Researched and capitalized on market drivers, business opportunities, and areas for process improvement to continually enhance efficiencies.• Improved productivity through implementing a new phone system and caller menu options to achieve abandon rate goals of 5% or less. Show less

Santa Rosa, Ca

Santa Rosa, Ca

Santa Rosa, Ca