 Responsible for productivity and quality of the team and provide an individual coaching feedback session and have weekly one-on-ones with team members. Work closely with the engineering teams to ensure that tools and systems are continuously enhanced for quality workflows and Inputting to Product Managers for manual and automated process and feature design Playing a key role in launching new process by performing pilots and to build out the operations function Utilized Agile methodologies and analytics to identify and rectify underperforming campaigns across the Amazon platform, achieving a 15% improvement in conversion rates through targeted A/B testing conducted in iterative sprints. Partnered with senior leadership and stakeholders to define metrics, reporting requirements, and actionable insights that drive decision-making to GTM launches.

 Analyzes the technical documents (specifications, calculation notes, drawings, etc.) in order to assess the scope Ensure consistent and transparent status updates with all stakeholders (engineering, Business, product, leadership) Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve business goals.

 Responsible for task allocation and resource planning by creating and delivering reports on key metrics to higher management. Ensured compliance with standards, templates, checklist and service level agreements are maintained besides reporting the progress regularly to the overseas stakeholders. Interacting with engineering and other QA teams for feature developments and performed UAT for enabling successful end product launch.

 Performed User Acceptance Testing on tech features built to improve quality of the process Identified gaps in amazon catalog and created a process checkpoints to reduce the gap Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints torecommend a solution.