Vivian Ta Email & Phone Number

Irvine, Ca, Us

■ Researched, POC'ed, and implemented external-secrets operator with AWS Secrets Manager as a backend to serve as our secrets management solution for our on-prem Rancher K8s cluster.⇒ This involved setting up OIDC-related infra on AWS using S3, Cloudfront, and IAM via Terraform.⇒ Also involved deploying several K8s related services to facilitate injecting of the AWS creds to pods so they're able to assume roles to perform functions.■ Implemented automation for cert issuance/renewal for our on-prem Rancher K8s cluster with cert-manager and private cert issuer Sectigo, streamlining our certificate management process.

Irvine, Ca, Us

■ Principal contributor in design, implementation, and migration of our Kubernetes horizontal node scaling from Cluster Autoscaler to Karpenter for EKS.■ Testing, documenting, and enabling the use of EC2 spot instances across our environments, thus saving thousands of dollars a month.■ Responsible for implementation of RBAC solution for on-prem Rancher/K8s deploy.

San Francisco, California, Us

■ Leveraging my Terraform skills to replace our antiquated VPC router mesh network with AWS Transit Gateway.■ Research and implementation of AWS Network Firewall across multiple regions to replace our existing homegrown solution of inspecting our internal traffic.■ Extended the reliability of our deployments to our edge infrastructure using Ansible.■ Participate in on call rotation for all critical Okta services.■ Design and implementation of an automated back up solution of our AWS configuration into S3.■ Wore multiple hats that included building up the infrastructure in Terraform and coming up with a plan for migrating 1000+ users from our legacy OpenVPN solution to our new Palo Alto VPN solution.

Sunnyvale, Ca, Us

■ Utilizing kubectl and helm to orchestrate Kubernetes clusters.■ Experienced on the Azure cloud stack, specifically acs-engine and AKS.■ Writing Terraform modules to support our application stack in Azure.■ Responsible for deploying/configuring the ELK stack to meet our developer's needs.■ Leveraging my Python skills to contribute to our internal infrastructure deployment tool. ■ Assumed a Tech Lead role in the successful collaboration and build out of infrastructure with overseas teams (e.g. China, India).■ Instrumental in moving Terraform modules over to Pulumi modules for more efficient infrastructure provisioning.

Seattle, Wa, Us

■ Automated setup of new nodes and maintenance of current nodes for Cloudera Hadoop cluster via Ansible.■ Experienced with deployment of Docker in production environments using orchestration tools like Rancher.■ Configured monitoring for various apps and tools using Nagios and Datadog.■ Utilizing Chef for server maintenance and configuration management.■ Spinning up working environments in AWS with Terraform.■ Leveraging Bash and Ruby for scripts to automate day to day tasks.■ Experienced in AWS tools such as EC2, Route53, IAM, S3, RDS, etc.■ Familiar with agile practices and JIRA, also played occasional Scrum Master role.■ Built custom AMIs using Packer.■ Maintaining in-house MySQL and Postgresql infrastructure.■ Instrumental in execution of building out internal logging platform via Elasticsearch, Logstash, and Graylog.

Seattle, Wa, Us

■ Built the Help desk function from the ground up.■ Effectively and efficiently managed team of 3 Help desk Specialist.■ Maintaining a positive image for Help desk Team.■ Single-handedly planned, organized, and executed migration of all users to cloud SSO provider Okta.■ Planned, organized, and oversaw physical move of 40+ users from main floor to overflow floor.■ Played a key role in successfully consolidating two work buildings into one - including but not limited to planning the network addressing, configuring of Cisco switches, printer configurations, domain controller setup, and etc.■ Responsible for planning the architecture and technologies used for new building AV infrastructure.■ Recognized as Q4 'Avvo Accelerator for 2015.'

Seattle, Wa, Us

■ Provide end-to-end corporate IT support to 150+ Windows and Mac users.■ Successfully migrated 100+ users to the Office 365 suite via GPO and ODT within first month of employment■ Single-handedly planned, organized, and executed migration of entire company's on-prem VOIP system to a hosted VOIP solution.■ Implemented internal ticketing system and policies while simultaneously creating corporate equipment system.■ Responsible for planning and management of satellite office boardroom A/V services installation.■ Key player in planning and ensuring move of Sales dept to satellite office was flawless with near-zero downtime. ■ Responsible for delegation of issues/requests to tier 1 technician and resolving any escalations in return.■ Responsible as subject matter expert for all IT-related changes, issues and implementations.■ Implemented SCCM 2012 R2 as company's imaging and client management platform.

Seattle, Wa, Us

■ Responsible for supporting over 5,000+ employees at the multiple locations that Children's owns.■ Acquired extensive experience with troubleshooting of machines in a Citrix-based environment (PCs & VDIs)■ Provided break-fix support for a range of devices such as Dell Desktops, Dell laptops, HP printers, mobile devices such as the Android, iPhone, Windows phone, iPads, and MS Surfaces.■ Provided high quality and quick responses under pressure in the Operating Rooms and for senior level administrators of the hospital.■ Performed logical troubleshooting of department specified job duties and assigned to the appropriate teams when work from them was necessary.■ Worked with vendors on getting third-party software working on network and building custom Windows 7 images when needed.■ Excellent prioritization of tickets assigned and performed timely management and updating of assets.

Bellevue, Wa, Us

■ One of two IT personnel to manage all 24 locations with a total of 100+ employees to support.■ Provided onsite and remote technical support to all locations.■ Responsibilities include but are not limited to: Desktop Support, Server Management, ■ Network Management, New Shop Setup of IT resources, research of new technologies to improve work efficiency.■ Set up company wide VPN to all 24 locations.

Seattle, Wa, Us

■ Reimaged and built over 200+ computer systems■ Assisted the in the testing and deployment of Windows 7 across the department using WDS.■ Provided good customer service and resolutions to faculty.

Seattle, Wa, Us

■ Assisted in troubleshooting hardware and networking issues for teacher & student workstations.■ Assisted a lead network analyst in reimaging over 100+ workstations using Symantec Ghost.■ Lead Tech for setting up presentational devices for school functions such as charity fairs and auctions.

■ Verified and entered 200+ injury claims into their database■ Used JavaScript and HTML to prototype their new database web site

Bachelor Of Arts, Chinese, International Studies (Asian Studies Track)

Certificate For Cisco Certified Network Associate

Study Abroad Exchange, Chinese

Running Start Program