Leverage expertise across top brands to develop and execute strategic plans for capturing business opportunities. Generate new leads, network, and build executive relationships with targeted agencies and their system integration partners.

• Handling approximately 20 inbound calls every day for making account changes related to the Internet, TV, mobility and wireline services.• Getting a customer satisfaction ratio of above 80% every month, according to the customer feedback.• Acquired on average 15 new sales every month through identifying the customer's needs and cross-selling products and services accordingly.

Responsible for outbound and inbound calls regarding cancellation of the services for Reliance Home Comfort • Handling approximately 40 retention calls for HVAC, Smart Home Equipment and Water heatersevery day, with a customer saving rate of minimum of 70% every month • Booking replacements and generating contracts for more than 150 customers every month with 100% accuracy rate.• Cross-selling new products to the existing customers with a conversation rate of a minimum of 40% of all monthly inbound calls.

Responsible for outbound sales calls & inbound customer service calls for Reliance Home Comfort• Generated on average 90 sales per month selling protection plans for all services by Reliance Home Comfort, making 120-150 outbound calls every day.• Managing 65-70 inbound service-related calls for booking appointments and coordinating with technicians.• Handling service escalations by being the mediator between the manager and the customer.

Responsible for testing modems and cable TV consoles on the warehouse testing team.

• Responsible for Handling cash and card transactions of up to CAD $2000• Independently managed merchandising inventory of approx. 800 items including food and beverages• Collaborated with the team and implemented COVID safety procedures following the health Canada guidelines

Responsible for Lead generation, cold calling and handling enquires on outsourcing projects. Accountable for interacting with international customers, managing inquires and provide sales and service support.• Researched and generated on average 150 leads a month from Canada and the USA for the company- owned VR product Experizer by getting in touch with decision-makers in the targeted market through LinkedIn and Crunchbase.• Analyzed competitor's social media posts and campaigns every day and presented a week report to the manager. Which helped to make the content changes on Instagram, Facebook and Twitter.• Managed international customer inquiries through social media websites and generated a sales funnel by setting up meetings for product demos.

Responsible for maintaining relationships with existing dealers and generate sales• Interacted with 20 dealers from within the city and generated orders for automation tools and clocked approx. Rs 300,000 (CAD 5000) worth of revenue per month• Introduced the dealers to new tools that were launched by giving product demos • Assisted in developing social media content and organizing the company presence at the Nashik Industries and Manufacturing Association event in 2018.