Vista M. Email & Phone Number

West Hollywood, Ca, Us

Irvine, California, United States

Full Service & Limited Service Hotels doing business in CA, AZ, TX, LA, & HI- The usual stuff: Internal consulting on food & beverage best practices for the organization, establishing standards for operational excellence, innovating through revenue generating ideas and the use of technology, inter-disciplinary collaboration for getting things across the finish line. A few highlights over the last few years: implementation of a best-in-class beverage program, group install of a beverage inventory system and labor management system, the ongoing training of property operators in financial management through menu engineering and cost controls, and ideating evergreen events that bring energy and appeal to the property through activations & programming.- In August 2023, I was appointed to asset manage Ko’a Kea Resort in Po’ipu Beach, HI: My priorities have been the implementation of systems and efficient processes that give time back to the team, the establishment of an environment that embraces change and technology, and a re-focus on how to impress the modern traveler.- During the first half of 2024, I lead the $5m renovation of Pasea Hotel & Spa’s Lorea Restaurant, boasting 195 seats and the “largest bar in Orange County”: an overhaul of the service model and training program, brand new Land & Sea menu development and cost control methods, revenue management through reservations system and marketing tactics, and set-up-for-success financial performance. After Lorea opened in May, I pivoted to do a similar project for the 75-seat premiere steakhouse at our Meritage Resort in Napa, Ember Steak. - Looking into 2025, my vision is to support our food & beverage leaders in the achievement of their personal and property goals, identify ways to surprise & delight our guests through menu touches and unique activations, strengthen supplier partnerships, and bring inspiration to our staff every day.

Los Angeles, California, United States

Outlets include: streetside fine dining restaurants, quick service, grab & go, offsite and venue catering. Lead the reopen of Los Angeles based outside post-Covid, drove associate engagement and development, reset operational model to improve EBITDA performance

Greater Los Angeles Area

Houston'S Manhattan Beach, Ca

I managed a team of 95 employees and managers in a restaurant grossing nearly $10m dollars in sales annually. In the first six months of my employment, I improved profits of beverage inventory tangibly, and created a template for the continued control of the cost of goods.I tackle and resolve guest issues through detailed analysis and guest feedback. Throughout the last 6.5 years, my customer service skills have been honed with a proactive and preventative approach.I coordinate recruiting, interviewing, hiring, and training efforts for all new candidates, with a focus on making each process more efficient and approachable for new employees.

Through my two year experience at this West Hollywood neighborhood brasserie, I created inventory templates for food and beverage, trained talented culinary leaders on controlling their food and labor, and reinforced the prohibition bar program.

Santa Monica, Ca & Bergen County, Nj

I completed Hillstone’s intensive sixteen week Management Training Program in Santa Monica, CA. During this process, I mastered kitchen recipes and line cook positions, and learned all front of house positions and responsibilities in order to manage both areas of the restaurant with knowledge, discipline, and compassion. After my experience at Hillstone Santa Monica, I transferred to R+D Kitchen and then relocated to Bergen County, NJ, to continue my experience there. I spent six months in New Jersey, joining one other manager in an emergency effort to manage a store grossing $9 million in sales annually. For 3 weeks, we managed the restaurant operations together before more forces were sent to assist. My confidence in doing the “unthinkable” and pushing my own capabilities became established and I became even more developed in each guest approach.

B.A., Psychology

Activities and Societies: Varsity Women's Volleyball, Co-Captain 2009Division III National Champions 2008

Bachelor Of Arts - Ba, Psychology