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Leading a team of 6 analyst; responsible for Direct and Indirect Pricing, Chargeback Claims Management, EDI Electronic Data Interchange and Vistex Integration and Efficiencies.

• Hands on Replacement Project Manager – Project Go-Live was extended due to lack of user comfortability and system readiness. Brought on board to assist with extended UAT and user training to prepare for go live for three new Vistex programs being implemented; Billback Claims Processing with GPO Membership, Composite Rebates and Composite/Transactional Incentives for US. • Audit Compliance Support• Production Support for Go-Live Hypercare

Project Team and Super User Training Expert

Responsible for technical and functional training of the global project team on configuration, super-user functionality and best practice business processing for multiple programs including Composite Rebates; Billbacks/Claims and Data Maintenance for Pricing.

Working with a team to re-design and re-build the entire end-to-end Vistex incentive solution that was designed and implemented incorrectly for North America.

SAP/Vistex® Production Support /Disaster Recovery Support/ Subject Matter Expert 25 Initial sales incentive programs implemented by the software owner for North America failed and had been on 3 years of required hyper-care without any resolution being offered from the software vendorStabilized systems that had not been stabilized by the software vendor/integrator in over 3 yearsSecured remediation from the software vendor to rebuild from scratch 3 of the most complex and problematic composite incentive programs valued at $3M plus. This provided the client with a minimum of a 900% ROI for my consulting services provided over the course of an annual contract• Evaluated, analyzed and provided detailed documented data on how and why a majority of the incentive programs were designed incorrectly and completely against Vistex® best practice logic as well as what functionality should have been implemented• Stabilized and Managed 25 existing Vistex® composite and transactional sales incentive programs • Recommended overall future enhancements and fix requirements for existing programs• Designed, documented, built, tested, implemented 6 new incentive programs with a 100% success rate and no reported issues in production from go live• Documented end-to-end processes for all 25 programs from configuration, development and user perspectives that never existed• Served as first line of support for Vistex® issues found in production and responsible for ensuring resolution• Project team trainer for Vistex® functionality• End user trainer for Vistex® Functionality

SAP/Vistex® Subject Matter Expert / Consultant / Business Analyst / Blueprint Design Lead• Directly challenged vendor assumptions during the RFP process resulting in reduction of scope and cost avoidance of $1M plus; this provided at least a 300% ROI from consulting services provided• Defined the business case for the overall Vistex® IP Billback implementation project comparing expected cost with expected ROI for project justification• Gathered all business requirements and designed the end to end blueprint for the IP Billback process from Agreements to Accruals to Claims to Settlements to Reporting to Change Management• Key contributor in the selection process of Vistex® Integrator Partner• Functioned as the Vistex® technical expert to bring knowledge and insight required to select the right software integration partner• Created request for proposal documentation with complete and in-depth requirements for both IP Billback and DM Pricing applications; this ensured the SOWs were based on actual and not assumed requirements• Prepared technical questions for integrator testing, evaluation and comparison of required Vistex® resource knowledge• Assisted in the creation of decision criteria and the subsequent evaluation of submitted proposals

3 month Upgrade Project

Vistex® Configuration, Functional and Training EXPERT for all Modules, Applications and ReleasesIP Module (Releases C, D, E SP3)®• Paybacks (Billbacks) and Chargebacks®• Incentive Administration Rebates, Commissions and Royalties (Transactional and Composite)®DM Module (Release C, D, E SP3)®• Data Maintenance for SAP Pricing®• Data Maintenance for SAP Master Data Resources (Customer/Vendor/Material)®Functional and Configuration Trainer – both instructor lead and virtual• Educated on end to end processes, configuration and system functionality/capabilities • Developed and delivered standard training paths for end to end processes• Developed and configured training and demo systems for all standard courses• Configured, validated and tested system functionality for new releases, support packs and enhancementsSenior Training Lead• Lead global trainer for all new consultants going on customer implementation projects• Developed and implemented new consultant onboarding program• Developed and implemented training curricula for all audiences• Created functional and configuration recordings for all applications and processes used for training purposes• Managed training and demo system access• Developed and maintained generic demonstration databases focused on industry sub-sectors• Created and delivered technical customer presentations and demos for trade shows and events• Analyzed client's business requirements and licensing contracts to create custom demonstration and training databases and scenarios within process deadlines• Developed custom client training documentation e.g. manuals, decks, exercises and job aides• Delivered custom client training to high profile customers• Lead, evaluated and mentored training team members

Subject Matter Expert and Lead SAP Program Manager for Order-to-Cash projects for the Central Region• Managed a $20M account portfolio for the Direct Business • Managed all aspects of the SAP ERP Order to Cash processes • Expert in SD/FI/Pricing functions and transactions • Managed all SAP credit card reconciliation processes for the countryLead SAP Production Support for Central Region• Business Liaison to the SAP technical teams through three separate full life cycle implementations• First line of support for system issue resolution pre and post go live• Identified and tracked issues, risks, action items and fixes

Desert Shield/Storm Veteran. 101st Airborne Division; United States ArmyProtocol Coordinator and Driver for post headquarters– coordinated and created itineraries for visiting VIP and foreign dignitaries and escorted the same as scheduledFlight operations clerk / 31C communications specialist - tracked and logged flight training hours and prepared after action reports for helicopter pilots during the Apache helicopter transition for the 2/229th Helicopter Battalion into the 101st Airborne Division for Operation Desert Shield/StormCommunications 31C Radio Operator