• Streamlining Ground Operations: Successfully provided planning, implementation, and administration support to both new and existing accounts, ensuring smooth and efficient ground operations for clients.• Handling Multiple Portfolios: Successfully handled ETMS, Telecom and on call operations in B2B Segment and Airport, Rental & Out Station trips in B2C & B2B2C segments.• Optimization of SOPs and SLAs: Designed, developed, and implemented Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) in operations, leading to improved performance and enhanced customer satisfaction.• Continuous Improvement Initiatives: Identified and communicated performance areas, proactively taking corrective actions to drive continuous improvement in operational processes and overall efficiency.• Business Continuity Planning: Ensured seamless business continuity by implementing robust contingency plans to address any exceptions or unforeseen challenges in the operations.Senior Executive Data Analyst with several years of experience in interpreting and analyzing data for driving business solutions. Proficient knowledge in statistics, mathematics, and analytics. Excellent understanding of business operations and analytic tools for effective analysis of data• Collecting, collating, and carrying out complex data analysis in support of management & customer requests.• Effective Operations Reporting: Analyzed, reported, and reviewed periodic operations performance, providing valuable insights to customers, internal stakeholders, and external partners.• Proactive Issue/Incident Reporting: Vigilantly identified and promptly notified any operating environment, infrastructure, manpower, or BA support-related issues to the Branch Manager and Head of Operations, enabling swift resolution and proactive risk mitigation.as well as timely reporting the incidents/accidents to the Management & Customer and taking the Preventive & corrective measures so that the incidents won’t repeat again in the future.