Expertise in EPIC, Well trained on Registration, Charge Entry, Claim Edits (Clearing House Edits, Registration and Charge Edits), Multi-specialty AR and Payment Posting. Experience in Transitions - possess valid US visaEnsured sharing of knowledge and best practices within the company and counselled Supervisors/Team Leads to enhance performance and efficiency

EPIC & MDIV ExpertiseResponsible for delivering Quality output within TAT.Regular interactions with the CustomerBridge between the Management, Team and the Customer

Stabilize the Payment Posting process by providing the required training support to the staffIncreasing the efficiency and quality of the teamInteract with the Customers on a daily basisTransitioning the Registration and Charge Entry process smoothly Transition the CB process and Missing Backup AR functionalityBeen to Onsite for 2-3 weeks for observing Payment Posting process.

Responsible for planning and conducting:1. Induction programs for the new hires2. New Hire Training programs3. Refresher Training programs based on input received from Quality4. Arrange for the value add training programsInteract with the Onshore Team & Quality Team

Manage the Training Team and report to the Senior Training Manager. Expertise in Ambulance Billing and Coding and in the Ambulance Billing software JAGUAR. Responsible for transitioning the Ambulance Billing Process Expertise in Payment posting process and AR along with Ambulance CodingBeen Onsite for 13 weeks for transitions - Possess valid US VisaReceived accolades from Operations Team for training the users to client satisfaction.Received appreciation from Client end for training the team which enhanced team performance and efficiency

Responsible for Training:1. New Hires on Registration, Charge Entry and AR2. Prepare Training Reports to be projected to the Management on weekly basis3. Conduct Refresher sessions based on the inputs provided by the Quality Team for various teams

Training new hires on US Healthcare basicsExpertise in Athena Billing SoftwareReceived Best Trainer Award thrice

Operations - Agent

Responsible for managing a team of 6 Medical RepresentativesProviding the support to the team in terms of product expertise and motivate the team to increase the prescription demandService the doctors in the territories responsible by understanding their requirement and organize seminars for product promotionAct as a bridge between Higher Management and the Medical RepresentativesProvide sales forecast for the areaAchieve month on month targets

Responsible for meeting the doctors and canvassing for the prescription supportMeeting the monthly targets set by the organization

Worked in the Cardiology Division responsible for meeting super specialty doctors for generating prescriptionsResponsible for meeting month on month targets set by the organization

Responsible for regularly meeting the doctors in the assigned territory and generating prescriptions, increase the secondary sales and meeting monthly budgets given by the Organization