•Managing delivery for Amtrak on Windows, Linux and Middleware programs•Responsible for client relationships, contracts/sow's for the program. •Responsible for the program delivery and responsible for program planning and scheduling; regularly reported project status to team members, clients, and executive management.•Continuously monitor program effectiveness, help develop and design effective program strategies, and implement improvements to improve program strategies as needed.•Facilitated, prioritized, and communicated functional, technical, and scheduling requirements of large-scale projects to IT teams; serve as liaison between clients and project team.•Single point of contact for program finance management: Forecast, revenue and collections.•Managed cross continent team and built cross organizational relationships to manage project/support objectives, design application solutions, prioritize deliverables, determine implementation strategy and coordinate assignment of resources in developing software.•Immediately and effectively escalated critical issues and implemented strategies for their timely resolution.•Trained, and supervised team members and conducted bi-weekly meetings to keep team members on track with business requirements.•Ensured that right resources and necessary infrastructure are in place for the successful execution of the project.

Managed cross continent team and built cross organizational relationships to manage project/support objectives, prioritize deliverables, determine implementation strategy and coordinate assignment of resources in developing software.Immediately and effectively escalated critical issues and implemented strategies for their timely resolution.Trained, and supervised team members and conducted bi-weekly meetings to keep team members on track with business requirements.Facilitated, prioritized, and communicated functional, technical, and scheduling requirements of large-scale projects to IT teams; serve as liaison between clients and project team.Ensured that right resources and necessary infrastructure are in place for the successful execution of the project.Quality Planning and Practice- Bringing quality practices by following all lifecycle processes and relevant management processes and complying with these processes. Conducting audits, project reviews, performance initiative, adhering to SLA's.

• Managing team strength of 20+.• Planning & scheduling user requests and special runs through CONTROL-M• Perform disaster recovery unscheduled and scheduled plans• Good knowledge and Working Experience on BMC Control M administration, Control M - Enterprise Manager, GUI• Break-fix for job failures, job restart, problem determination• Recording of abends, Creation of problem ticket and approving Changes.• Ensuring that production batch completes successfully and maintaining the correspondent backup.• Demand, force complete, cancel, and restart the jobs as per Docs are periodically maintained.• Tracking and resolving technical and operational problems. • Recycling of On line’s regions as per the timeline • Having periodic meetings with the onsite team for discussing project status.• Driven under the SLA and SLO between the customer and IBM.• Shutting / IPLing of LPARS• Performing Emergency IPL’s.• Minisystem IPL • Performed Z/Os 1.12 and Z/Os 1.13 up gradation.• HMC activities ( updating IODF device and IPL device, Reset Clear )• Performing Backup(Stand Alone Dump )• Performing POR ( Power on Reset )• JES2 Spool Monitoring and handling if it exceeds limit.• Performing console Vary ONLINE / OFFLINE.• Monitoring of critical alerts (messages) and notifying respective • Start , Stop & Recycle subsystems through NETVIEW & SSM• Checking NETVIEW log for current and past ( BR NETLOGA & BR NETLOGI )• Turn ON/OFF automation flags for regions.• Monitoring Online regions through NETVIEW & SSM• Checking SAR for regions Start and End time.• CICS File Allocation and De-Allocation from CICS session.• CICS new copy program.• Participated Disaster Recovery exercise.• Move a job from spool to SAR.• Taking SVC dump (Job and region).• Bringing up / draining initiators and assigning/changing class of the jobs,• Initiators.• Checking Library status (Scratch count & Scratch Threshold).• Vary printer online / offline.• Vary on / Off of tape drives.

Joined as Team lead to support Kimberly Clark Corporation desktop support. Based on my interest, I was moved to monitor and support IBM Mainframe Console operations. Learnt and upskilled on IBM Mainframe console, CA7 & CA11, and TWS scheduling tools.• Performing IPL on all LPARS based on Change Management on every month• Console Monitoring for 22 Mainframe and SAP LPARS• Monitoring the jobs in mainframe console based on daily guidelines• Monitoring the Console for the outstanding messages, Pending Units, SMF Dumps, and Tape related Issues, Buffer Shortage, and Spool Maintenance, Initiator issues, Console connectivity and other issues.• Job Demand, restarts, step restart, force complete, cancel and Hold in the CA7 scheduling tool.• Monitoring the Late queue and ABEND queue in CA7.• Job submit, restart, cancel, hold, kill and Fencing the server in TWS.• Creating the Incident ticket for escalation process using HP Service Desk tool.• Handling Endeavor for package approval and Info Pac for logs.• Follow the escalation process to notifying the developers for job abends and other issues by creating /assigning the problem ticket to the appropriate team/groups.• Handling the request via Email/Phone for CA7 and TWS jobs schedulers• Working on 24/7 production support on Mainframe Operations.• To perform the IPL, POR and Weekly/Monthly System backups and Application Maintenance.• To Monitor Mainframe Console for System/Application Critical Messages and Provide the fix as per procedures and/or escalate to the System/Application Owner.• To Monitor Online/Batch Suite, for Production ABENDS and Escalate to the System/Application Owners.• To provide support for Scheduling Activities on CA7 and TWS Scheduling.

Started the career as a team member and based on the up skilling in hardware & OS technology, promoted as team lead. Managed a team of 20 members supporting Dell Inc Corporation customers that involved technical support for premium customers.• Providing remote support for Windows XP and Vista Machines• To provide remote support to North American consumer products including Desktops, Laptops and Printers and to maintain the SLA in specified metrics• Hardware and software support through remote connection• Generate daily, weekly & monthly and Ad hoc Reports for metrics purpose• Managing users, groups, libraries, registering stored procedures, registering source data • Analysis of the Enhancement & Maintenance Requests.• Ticket Handling, Daily, Weekly and Monthly Reviews and Meetings• Preparation of Design documentation.• Testing & Bug fixing • Escalation management and vendor coordination for hardware related issues with client PCs• Provided remedial training to experienced level 1 & 2 agents