Managed all new employee hiring and training.

• Manage workforce team in activities such as the creation of call forecasts, schedules, intra-day staffing adjustments, payroll processes, analyses, etc. • Oversee the training department’s program to ensure that training content is consistently relevant and that the delivery of the material is inspiring, instructive, effective, engaging and fun• Supervise call quality analyst’s day-to-day functions including call monitoring, evaluating and coaching, error and praise log usage, call quality reporting and other intradepartmental objectives• Direct CSS tasks such as e-mail and chat channel management, testimonial gathering initiatives, third party processes, etc. • Coordinate multiple system, reporting and process initiatives interdepartmentally, corroborating closely with departments such as Reporting, IT and others by defining and communicating objectives and keeping tabs on the status of various projects

•Provide daily direction, communication, motivation to sales team to drive success•Continual evaluation & creation of processes and procedures. •Provide statistical and performance feedback and coaching to each team member•Create and administer regular performance reviews for skill improvement•Ensure employees have appropriate training and other resources to perform their jobs.•Create and maintain a high-quality work environment so team members are motivated to perform at their highest level•Address disciplinary and/or performance problems according to company policy.•Established work procedures and processes that support the company and departmental standards, procedures and strategic directives

Fashionably Seductive began as a woman's clothing boutique with emphasis on woman's handbags, purses, accessories, and jewelry. The company expanded to an MLM platform signing up distributors, hosting at-home parties, and paying out commissions. Company sold and assets/merchandise were liquidated in 2012.

B2B:•Prospecting via phone to find the best merchants in your assigned categories (dining, travel, entertainment, hotel etc.)•Selling and contracting with merchants using Access’s sales strategies and techniques and other industry best practices•Consult with merchants to determine the best possible discount offers to meet their needs, as well as the needs of our members, merchants, and organizations•Get signed or recorded audio contracts for the best savings and discount offers for the Access instant savings program

Online affiliate marketing company. Experience promoting and driving online traffic in several unique niche markets (health & beauty, finance, self-help/educational, fitness, retail). Certified drop-shipper. Created & sold information products. Experience in S.E.O., Google AdWords, pay-per-click. Developed product landing pages and created email lists for email marketing campaigns.