Vitali Vorobjov Email & Phone Number

Estonia

• Optimized Sales Process: Implemented effective changes, reduced sales cycles, and enhanced team efficiency through automation and integration.• Advanced Sales Analytics: Spearheaded the development of KPIs and sales metrics, providing actionable insights for continuous improvement.• Implemented Sales Technologies: Led the adoption of HubSpot CRM and other tools, significantly boosting productivity and keeping the team at the forefront of sales technology trends.Key Achievements:🟢 Implementation of HubSpot CRM, Jira task management, and Clockify time logging in the sales team.🟢 Successful onboarding of ten new sales team members.🟢 Create a sales Wikipedia in Confluence.🟢 Develop and implement HubSpot quoting processes.

Estonia

• Mapping and streamlining sales processes to eliminate friction and automate sales processes.• Leading the development and execution of initiatives to enhance sales efficiency.• Implemented and managed Pipedrive CRM, transitioning databases and quoting processes from spreadsheets to a streamlined CRM system.

I managed a B2B parcel machine sales team and customer support, overseeing the Estonia, Latvia, Lithuania, Finland, and Sweden markets. My role involved developing sales strategies, validating new SME business directions, leading customer service, and optimizing sales processes. The team consisted of five members.

I was part of the development team that created new last-mile services and products.Key Achievements:🟢 I managed the development of self-service and mobile applications tailored to meet the needs of Collect.Net's open network business customers.🟢 I contributed to projects that led to the implementation of Estonia's first Collect.Net open-network parcel robot service, highlighting Cleveron's innovations in logistics automation.🟢 I played a key role in developing outdoor parcel lockers (Cleveron 351) and helped to establish private parcel lockers (Cleveron 201), which expanded Cleveron's product portfolio to meet various customer needs.

Estonia

I have experience developing and optimizing logistics solutions through software development and project management.Key Achievements:I have been involved in the following projects:🟢 Developing and implementing Itella Smartpost self-service platform for business and private customers.🟢 Developing and launching the first courier service (SmartKULLER) in Estonia with a half-hour time commitment.🟢 Integrating Estonia's largest C2C and B2C buying and selling platforms (Osta.ee, Buduaar).🟢 Developing and implementing dynamic shopping cart interfaces.🟢 Developing an age detection service using an ID card.

Estonia

I was responsible for overseeing the planning and promotion of B2B sales activities, which included acquiring, consulting, and managing new business clients. Additionally, I was in charge of maintaining and enhancing customer relationships, preparing and executing sales campaigns and projects, addressing and mitigating issues for business customers, managing debtor control, and developing and adhering to a strategic marketing plan. Regarding customer service management in Estonia, I lead a team of eight, which includes seven customer service specialists and one sales specialist.Key Achievements:🟢 Expanding the network of Itella parcel machines from 30 locations to 130.🟢 Increasing revenue from 1.5M to 5M in five years.🟢 Growing the customer service team from two to eight people.

Estonia

I was the Warehouse and Logistics Manager at As Kalev CF's Vilma subsidiary in Viljandi. My responsibilities include ensuring the high quality of goods and timely deliveries. This involves managing, planning, and accounting for the working hours of our drivers and warehouse personnel. I also oversee the development and implementation of warehouse processes, including product placement principles and the resolution of customer claims. Additionally, I monitor stock levels and lead times and work on constructing and optimising transport circuits while maintaining our means of transport. My team consists of 18 members, including 12 drivers and 6 warehouse workers.

Education record

Education record